Database Administrator (Advanced to Expert)

Database Administrator (Advanced to Expert) Tech Army - 5.0 Tallahassee, FL Job Details Full-time | Contract 2 hours ago Qualifications Desktop computer repair Software deployment Laptop (troubleshooting support) Software implementation Hardware maintenance Printer (troubleshooting support) Software installation Productivity software support Computer hardware Desktop (troubleshooting support) Office equipment installation Desktop applications Customer support Desktop administration Hardware diagnostics Peripheral hardware support Operating system installation Full Job Description

INTERVIEW

= Onsite / Virtual

JOB TYPE

= Onsite Scope of Work/Job Characteristics The Applications Development Analyst will serve as the principal line of communication for the project team. The duties and responsibilities of this position are as follows: " Configure and install software for IT user desktops and laptops; " Participate in the installation and rollout of new software packages, upgrades, and new desktop hardware; " Maintain desktop software and hardware; " Support mobile workforce; " Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based Local Area Network (LAN) systems; " Troubleshoot problems using scripts and checklists as guides; " Escalate to Tier 3 support when necessary; " Document problems and resolutions; " Perform end-user training, if applicable; " Provide quality customer service; " Participate in the testing and evaluation of new desktop packages; and " Implement prototypes. Required Qualifications A bachelor's degree from an accredited college or university in Computer Science, Information Systems, or other related fields is required. Relevant experience may be substituted for education on a year-for-year basis when applicable. The Department requires the following experience, skills, and knowledge for this position: " A minimum of two (2) or more years of experience in the provision of Tier 2 customer support for desktop computers, printers, scanners, etc.; " Experience installing, troubleshooting, and supporting desktop applications and operating systems, including, but not limited to, Windows Operating System (OS), Office, Outlook, and Internet Explorer; and " Experience installing and troubleshooting computer hardware and software, including, but not limited to, personal computers (PCs), printers, and peripherals in both a network and standalone environment. Preferred Qualifications The Department prefers the Candidates to have the following experience, skills, and/or knowledge for this position: " Experience solving computer problems over the phone and troubleshooting PC and peripheral-related problems; " Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP); " Experience with installing and troubleshooting 3270 emulation software; " Experience installing, diagnosing, and repairing hardware to include, but not be limited to, hard drives, random-access memory (RAM), processors, compact disc-rewritable (CD-RW), digital versatile disk rewritable (DVD-RW), multimedia kits, and other peripherals; " Experience using imaging software for deploying desktop PC's; " Experience providing Voice Over Internet Protocol (VoIP) phone support; " Experience providing Virtual Private Network (VPN) client support; " Experience working for a criminal justice agency; " Knowledge of IT standards in a criminal justice environment; and " Experience supporting end users in a criminal justice environment.