Data Quality Specialist

Data Quality Specialist This position reports to the Assistant Manager of Records and works closely with the unit's Associate Director and colleagues in the unit. The position is primarily responsible for data quality and maintenance of all University of Georgia donor and alumni information. This includes the processing and review of biographical updates of donor and alumni data received from fundraisers, alumni, and other campus databases. Data entry varies in complexity in relation to projects that range from daily to annual time frames. This position is critical to advancing the University's fundraising mission by proactively seeking biographical updates as well as processing information provided to the department regarding all constituents. Special Instructions to Applicants This position is structured as a permanent position within the Division of Development & Alumni Relations. We are unable to sponsor a work visa for this position. Minimum Qualifications High school diploma or equivalent Preferred Qualifications Associate or bachelor's degree preferred with any related experience, such as data entry, Microsoft suite of products, Blackbaud products, CRM database systems. Exhibits behavior that supports the mission, vision, and values of the University of Georgia. Knowledge, Skills, Abilities and/or Competencies Strong attention to detail and proofreading skills Strong organization, prioritization, and time management skills Strong reading comprehension skills Excellent analytical, problem-solving, and decision-making skills Excellent verbal and nonverbal communication skills and the ability to deal effectively and professionally with a variety of people Self-starter, takes initiative, and can work independently as well as in a team environment Ability to follow directions and meet deadlines Ability to receive constructive feedback on a regular basis pertaining to overall performance and internal metrics Demonstrated superior customer service skills Proficiency in Microsoft Excel and Microsoft Word High standard of professionalism and adherence to confidentiality Ability to adapt to new technology Display learning agility, which is the ability and willingness to learn from experience and apply that to new situations in a successful manner Communicates and employs interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct Additional Division Expectations Through open, honest, and respectful communication, all staff, supervisors, and colleagues of the Division of Development & Alumni Relations are expected to interact with fairness, compassion, and decency. All employees will be held accountable for meeting the expectation of promoting a stable, productive, and healthy work environment. Adherence to CASE standards and commonly accepted industry standards relating to fundraising reporting is expected of all fundraisers. All fundraisers will be held accountable for meeting this expectation. Physical Demands Work in a standard office environment Sit and work at a computer workstation for an extended amount of time Work using electronic mail, telephone, face-to-face discussions, and paper form correspondence Communicate effectively in writing, speaking, and listening Apply skills and knowledge across a variety of tasks to perform successfully in new situations Organize and establish priorities; remember details; multitask Lift and/or move up to 20 pounds Walk, stand, stoop, lift, kneel, climb Duties/Responsibilities (80%) Responsible for system-wide quality assurance (QA) regarding updates made by all system users. Monitor various QA reports daily. Communicate with CRM (GAIL) system users regarding proper update procedures. Engage in strong data hygiene practices and assist with establishing additional measurements. Review the work of other system users-interpret information; identify missing, incorrect, or incomplete items. Demonstrate expertise in researching, documenting, and rectifying inaccurate updates. Exhibit strong skills in reading comprehension, attention to detail, ability to focus, critical thinking, and learning agility in both data input and data review. Possess the ability to make decisions and exercise judgement based on knowledge in processing individual records by applying fundamental concepts across tasks, projects, and assignments. Access, download, and review audit reports for daily changes. Utilize additional quality assurance documents via query or established reports for general clean-up projects for the database. Communicate with users in a timely manner regarding any updates that need further processing or explanation. Maintain good relations with system users to promote a helpful and positive educational experience regarding the use of the database. Provide guidance to users verbally or in written form when further instruction is necessary. Master use of the departmental error workflow system. Consult with supervisor on complex issues requiring more in-depth knowledge of the CRM system. Identify key areas for automation to enhance strong data hygiene practices. Review system for duplicated records for merging. (20%) Process updates received from various sources (e-mail, phone, automatic downloads, campus requests, online sources, print media, social networking sites) regarding alumni, students, and donors/friends to maintain the University's central database of over one million entities. Master system processes with special attention to detail and accuracy. Possess the ability to make decisions and exercise judgement based on knowledge in processing individual records by applying fundamental concepts across tasks, projects, and assignments. Monitor the departmental e-mail account and process emails submitted; Interpret requests from campus users and other constituents based on well-developed critical thinking skills; Respond in timely manner to all requests, either verbally or in written format, upholding departmental and University standards for confidentiality. Search and process real-time biographical updates, including but not limited to deaths, marriages, name changes, and employment changes of constituents using sources such as newspapers, vendors, magazines, and online sources. Compare current CRM system data to determine accuracy of independently researched information or information provided by non-departmental employees. Scan or direct image documentation for confirmation of research, updates, constituent profiles, etc. Establish relationships between family members, employers, etc., based on research conducted or via submitted updates. About the University of Georgia Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/) . The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine. About the Division of Development and Alumni Relations The Division of Development and Alumni Relations at the University of Georgia advances the goals, objectives, and priorities of the university by generating private financial support, building, and maintaining relationships with alumni and donors, and assisting students with career development opportunities. About the Office of Advancement Information Technology, Records Management Unit The Records Management Unit is responsible for maintaining the alumni, donor, and prospect database with current and accurate constituent information. We also maintain any information pertaining to other businesses and organizations that provide financial or other types of support. Data is gathered from sources across campus as well as via the web about employment, contact information, student activities, etc. The department is responsible for automated and manual uploads from the Office of the Registrar, Human Resources, Admissions, and various other vendors. EEO Policy Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@uga.edu ). USG Core Values Statement The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02 . Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom .