Salesforce Administrator and Business Analyst

Salesforce Administrator and Business Analyst POLARIS Laboratories - 2.9 Indianapolis, IN Job Details Full-time $75,000 - $85,000 a year 1 day ago Qualifications Jira Systems integration Data visualization software proficiency Data Integration (Data management) Sales analytics & reporting tools Software administration SQL Salesforce Cloud Business intelligence tools Data-driven problem-solving Digital project management boards CRM system proficiency Defect tracking tools Data visualization projects Sales automation technologies Data analysis software Full Job Description Role Snapshot The Salesforce Administrator & Business Analyst plays a critical role in aligning sales, marketing, and account management activities through effective CRM design (CEP, SEP, MAP), data integration, and business insight. This position owns the day-to-day administration of Salesforce while partnering across departments to turn data into actionable intelligence that drives customer engagement, pipeline growth, and corporate operational efficiency. This role is ideal for a self-directed professional who enjoys solving problems, improving systems, and enabling teams with accurate data, clear reporting, and effective training. What You'll Do Salesforce Administration & Enablement Administer andoptimizeSalesforce CRM andMarketing Cloudplatforms andleveragerelated system connectors/integrations Perform user maintenance, data cleanup, de-duplication, and mass data uploads Build andmaintaincustom reports, automations, dashboards, and system documentation and compliance Manage feature requests and support backlog, partnering with leadership on prioritization Align Salesforce functionality with evolving business needs and best practices Training & Adoption Develop and deliver Salesforce training for sales, marketing, and account management and reliability teams Maintain up-to-date training materials and communicate new releases and enhancements Support CRM adoption, accountability, and data quality across the organization Business Analysis & Data Strategy Build, generate,segmentand analyze business reports across thefullcustomer lifecycle using Salesforce, Excel, SQL queries, ZoomInfo and other proprietary software UseBItools(Power BIand SF Einstein)toidentifytrends and correlations Track and measure performance across key lifecycle stages and lead indicators Ownrecurring reporting cadenceMTD, QTD, and YTD to support Lean initiatives and leadership visibility Sales & Customer Support Monitor sales performance andidentifyat-risk accounts Drive business performance through insights and recommendations based on revenue growth, cost optimization, and strategic account planningSupport sales and reliability leadership with strategic analysis and performance reporting Perform advanced customer and revenue analysis to support targeted price optimization, pricing strategies,and strategic account planning Ad-hoc business and customer analysis Ideal Candidate You are analytical, organized, and highly collaborative, with strong commercial acumen and a sense of ownership over both systems and outcomes. You enjoy translating business needs into technical solutions, thrive in a fast-paced environment, and take pride in enabling others through clear data, training, and process improvement. You balance independent work with cross-functional partnership and approach challenges with curiosity, accountability, and a continuous-improvement mindset. Qualifications & Requirements Minimum of one to five years of business analysis experience Experience integrating and administering CRM/CEP platforms (Salesforce/Account Engagement) Strong analytical, reporting, and problem-solving skills Clear written and verbal communication skills Experience with data visualization (PowerBI), reporting tools, Excel, and SQL queries Familiarity with project or ticket management systems(Jira) Salesforce Administrator certification or equivalent work experience preferred College degree or equivalent work experience Additional Responsibilities Support administration, campaign execution, and project initiatives Identify,submitandtake actiononcontinuous improvement ideas Provide cross-department support as needed Adhere to Lean principles, PDCA, and root cause analysis practices Other duties as assigned Company Standards & Work Environment All employees are expected to comply with POLARIS Laboratories® policies, standards of conduct, and quality management systems. This role operates in a professional office and laboratory-adjacent environment and requires adherence to all applicable safety and training requirements.