Sr. Data Center Technician and Data Center Technician

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Regular or Temporary:

Regular Language Fluency:

English (Required)

Work Shift:

1st shift (United States of America) Please review the following job description: Under minimum supervision, coordinate and maintain the Information Technology (IT) Data Center physical enterprise infrastructure environment and facility support systems. Provide installation, maintenance and support of the data center infrastructure to include cabinets, cabinet power distribution units, cabling infrastructure, as well as IT equipment to include mainframe, distributed systems, network equipment, direct access storage device (DASD), and distributed and mainframe storage as required. Responsible for analysis and resolution of problems within the department. Utilize software and hardware tools for identification and diagnosis of problems and factors affecting the IT enterprise infrastructure performance and availability. For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to

H-1B, F-1 OPT, F-1 STEM OPT, F-1

CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.) This position is office-centric 5 days a week in our Truist hubs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Assist with scheduling daily activities for the IT Facilities Management team, considering standard business practices and established processes. 2. Demonstrate full understanding and knowledge of IT departmental responsibilities, change management, problem determination/resolution, and resource allocation. 3. Complete installation, routine testing, and analysis of all elements of the IT enterprise computing infrastructure facilities (e.g. power, communications and processing equipment, cabling infrastructure). 4. Assist with scheduling and coordinating equipment deliveries 5. Provide support as required for the IT Data Center Security Policy. 6. Provide collaboration with Data Center Services teammates and other technology teams in support of corporate objectives, project goals and initiatives. 7. Develop and maintain documentation for supported IT Enterprise Infrastructure. 8. Retain ongoing knowledge of facilities management and technology within the supported IT Enterprise Infrastructure. 9. Provide 24x7 onsite or on-call availability for supported IT enterprise infrastructure, as required. 10. Provide training for less experienced personnel.

QUALIFICATIONS

Required Qualifications - Sr. Data Center Technician The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Bachelor's degree in Computer Science or related field, or equivalent education and related training 2. Five years of relevant Information Technology experience 3. A demonstrated understanding of applied enterprise computing technology 4. Knowledge of data flow, mainframe/client server software, problem analysis and performance enhancement 5. Experience with hardware maintenance on HP, DELL, and Cisco hardware 6. A demonstrated understanding of network interfaces and technologies 7. A demonstrated understanding of infrastructure cabling concepts and best practices 8. A demonstrated understanding of blade server technology and concepts 9. Resourcefulness in multi-tasking, anticipating needs, developing creative recommendations and researching/synthesizing information to resolve problems 10. Ability to acquire complex technical concepts through training and self-study 11. Excellent interpersonal and communication skills 12. Ability to travel, occasionally overnight

QUALIFICATIONS

Required Qualifications - Data Center Technician The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. College Degree in a related Field 2. Three years of relevant Information Technology experience 3. A demonstrated understanding of applied enterprise computing technology 4. Knowledge of data flow, mainframe/client server software, problem analysis and performance enhancement 5. Experience with hardware maintenance on HP, DELL, and Cisco hardware 6. Familiarity with network interfaces and technologies 7. Familiarity with infrastructure cabling concepts and best practices 8. Familiarity with blade server technology and concepts 9. Resourcefulness in multi-tasking, anticipating needs, developing creative recommendations and researching/synthesizing information to resolve problems 10. Ability to acquire complex technical concepts through training and self-study 11. Good interpersonal and communication skills

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Standing Constantly (More than 50% of the time) Walking Frequently (25% - 50% of the time) Bending Frequently (25% - 50% of the time) Lifting Up to 75 lbs.

Visual / Audio

/ Speaking Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone. Manual Dexterity / Keyboarding Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers. Availability Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need. Travel Minimal and up to 10% General Description of Available Benefits for

Eligible Employees of Truist Financial Corporation:

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work About Truist Truist is a purpose-driven financial services company, formed by the historic merger of equals of BB&T and SunTrust. We serve clients in a number of high-growth markets in the country, offering a wide range of financial services. At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities. Learn more about Truist on truist.com.