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L2 Data Center Technician
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Spectraforce
Reno, NV (In Person)
Full-Time
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Job Description
Role:
L2Data Center Technician Duration:
9+ monthsLocation:
Reno, NV (onsite)Job Description:
- Diagnose and troubleshoot server issues to identify and isolate root causes with help of remote network or sys admins.
- Coordinate procurement of replacement components, install the parts, and manage return shipment of defective hardware to the respective vendors.
- Perform server firmware upgrades to ensure systems are running on the latest approved versions.
- Configure server IP addresses and default access credentials in accordance with standard procedures.
- Collaborate with network administrators to resolve server-related issues, including cable replacement or re-routing, optics replacement on server and switch ports, and installation of upgraded hardware components.
- Temporarily rack, stack, and cable servers or switches to enable remote access by network administrators for configuration and validation activities.
- Provide hands-on support to network administrators for ad hoc requests involving servers or network switches.
- Perform cabling of the server/network device in accordance with approved wiring diagrams and coordinate with network administrators to validate connectivity and operational readiness.
Years of Experience:
- 6 Years of Experience Overview 1. Data Center Operations
- Perform rack & stack of servers, network devices, and storage equipment
- Handle cabling (fiber & copper) including labeling and cable management
- Support installation, relocation, and decommissioning of hardware 2. Hardware & Inventory Management
- Receive and verify hardware shipments against purchase orders / delivery notes
- Perform physical inspection of equipment for damages upon arrival
- Maintain accurate inventory records (asset tagging, tracking, updates)
- Manage spares inventory and ensure availability of critical components
- Coordinate hardware returns (RMA), dispatch, and logistics tracking
- Ensure proper storage, labeling, and documentation of all assets 3. Incident & Request Handling
- Provide L1 support for incidents and service requests via ticketing tools (e.g., ServiceNow)
- Perform basic troubleshooting (L1 triage) for:
- Server hardware issues
- Network connectivity (Layer 1 checks)
- Escalate issues to L2/L3 teams with proper logs and updates 4. Remote Hands Support
- Act as hands & eyes support for remote engineers
- Execute tasks such as:
- Cable reseating
- Power cycling devices
- Console access setup
- Basic hardware replacement (as guided) 5. Monitoring & Reporting
- Monitor alerts from DC tools / dashboards
- Update tickets with accurate troubleshooting steps and status
- Maintain documentation, asset inventory, and audit records 6. Compliance & Safety
- Follow data center security and access protocols
- Adhere to ESD, safety, and PPE standards
- Ensure readiness for audits and compliance checks Required Technical Skills Technical Skills Basic understanding of:
- Networking fundamentals (IP, switching, patching)
- Server hardware components
- Fiber & Ethernet cabling Familiarity with:
- Ticketing tools (ServiceNow or similar)
- Basic console tools (SSH, Putty) Soft Skills
- Strong coordination and communication skills
- Ability to manage physical inventory and logistics tasks
- Comfortable working in a 24 7 shift environment;
- Attention to detail and documentation accuracy