Job Description
Datacenter Technician at Cygnus Professionals Inc. Datacenter Technician at Cygnus Professionals Inc. in Sparks, Nevada Posted in 4 days ago.
Type:
full-time Job Description:
DC Technicians JD:
Diagnose and troubleshoot server issues to identify and isolate root causes with help of remote network or sys admins. Coordinate procurement of replacement components, install the parts, and manage return shipment of defective hardware to the respective vendors. Perform server firmware upgrades to ensure systems are running on the latest approved versions. Configure server IP addresses and default access credentials in accordance with standard procedures. Collaborate with network administrators to resolve server-related issues, including cable replacement or re-routing, optics replacement on server and switch ports, and installation of upgraded hardware components. Temporarily rack, stack, and cable servers or switches to enable remote access by network administrators for configuration and validation activities. Provide hands-on support to network administrators for ad hoc requests involving servers or network switches. Perform cabling of the server/network device in accordance with approved wiring diagrams and coordinate with network administrators to validate connectivity and operational readiness. Conduct physical inspections as requested or audits of servers, components Overview 1. Data Center Operations Perform rack & stack of servers, network devices, and storage equipment Handle cabling (fiber & copper) including labeling and cable management Support installation, relocation, and decommissioning of hardware 2. Hardware & Inventory Management Receive and verify hardware shipments against purchase orders / delivery notes Perform physical inspection of equipment for damages upon arrival Maintain accurate inventory records (asset tagging, tracking, updates) Manage spares inventory and ensure availability of critical components Coordinate hardware returns (RMA), dispatch, and logistics tracking Ensure proper storage, labeling, and documentation of all assets 3. Incident & Request Handling Provide L1 support for incidents and service requests via ticketing tools (e.g., ServiceNow) Perform basic troubleshooting (L1 triage) for: Server hardware issues Network connectivity (Layer 1 checks) Escalate issues to L2/L3 teams with proper logs and updates 4. Remote Hands Support Act as hands & eyes support for remote engineers Execute tasks such as: Cable reseating Power cycling devices Console access setup Basic hardware replacement (as guided) 5. Monitoring & Reporting Monitor alerts from DC tools / dashboards Update tickets with accurate troubleshooting steps and status Maintain documentation, asset inventory, and audit records 6. Compliance & Safety Follow data center security and access protocols Adhere to ESD, safety, and PPE standards Ensure readiness for audits and compliance checks Required Skills Technical Skills Basic understanding of: Networking fundamentals (IP, switching, patching) Server hardware components Fiber & Ethernet cabling Familiarity with: Ticketing tools (ServiceNow or similar) Basic console tools (SSH, Putty) Soft Skills Strong coordination and communication skills Ability to manage physical inventory and logistics tasks Comfortable working in a 24×7 shift environment; Attention to detail and documentation accuracy Cygnus Belief We believe in our commitment to diversity & inclusion. Equal Employment Opportunity Statement Cygnus is an Equal Opportunity Employer. We ensure that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All our employment decisions are taken without looking into age, race, creed, color, religion, sex, nationality, disability status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other aspects of employment protected by federal, state, or local law. Applicants for employment in the US must have work authorization & Cygnus does not offer any sponsorship of a visa for employment authorization in the United States. Thanks & Regards Amit Kumar Cygnus Professionals 3490 US Highway 1 Princeton, NJ 08540 M :
732 485 0000 Ext 9057 or 609-566-6868 (Direct) F :
(888) 900-6979 E :
amit.k@cygnuspro.com : https://www.linkedin.com/in/amit-kumar-341290137/
