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Command Center Support admin
Job
Tata Consultancy Services Limited
New Albany, OH (In Person)
$62,500 Salary, Full-Time
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Job Description
Must Have Technical/Functional Skills Command Center operations knowledge and experience Data Center operations Customer handling skill Problem solving Roles & Responsibilities
- Perform continuous monitoring of various alerts via the monitoring tools. Take immediate action as per the defined procedures when the alerts are received
- Implementation of emergency Changes and planned Changes
- Participation in Problem reviews for issues related to associated Command Center Services
- Investigation of call home alarms from equipment to verify validity. Support of non-automated production migrations
- Verification of status during bundle moves between data centers. Responding to technology environment monitoring alerts
- Grants emergency touch support access for servers and mainframe
- Manage, Respond to and Resolve all Incidents, Problems and others tickets in accordance with the Service Levels. Perform daily Ticket review
- Join Major/Significant Incident bridge to assist with impacted applications for the support area
- Participate in physical validation testing that is required during data center area testing
- Data Center related activities like shipping and receiving, generator load testing, UPS battery replacement, escorting, Data Center walks, physical server touch support with "AR headset" support
- Participate in annual "Black Start Support" to validate and report on alarm notification, during utility power testing