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Data Center CoE - Sr. Field Service Technician
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ABB Inc
Remote
Full-Time
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Job Description
Data Center CoE
Field Service Manager __ In this role you will be responsible for start-up and commissioning and post-start-up field services primarily within the data center market, in Electrification Services for the United States, ensuring ABB standard processes, quality standards, and safety guidelines. You will have an exciting opportunity to travel the U.S. on ABB's dime as field service resources receive comprehensive travel and lodging accommodations as well as per diem. While on the road supporting our Data Center Services, you will execute service work of medium to high complexity as per work instructions and deliver excellent customer service to exceed our customers' expectations. The work model for the role is: Remote in the US CORE
- Sr.
Field Service Manager __ In this role you will be responsible for start-up and commissioning and post-start-up field services primarily within the data center market, in Electrification Services for the United States, ensuring ABB standard processes, quality standards, and safety guidelines. You will have an exciting opportunity to travel the U.S. on ABB's dime as field service resources receive comprehensive travel and lodging accommodations as well as per diem. While on the road supporting our Data Center Services, you will execute service work of medium to high complexity as per work instructions and deliver excellent customer service to exceed our customers' expectations. The work model for the role is: Remote in the US CORE
RESPONSIBILITIES
- Lead onsite customer engagement
- Serve as ABB's primary representative, ensuring strong communication, professionalism, and customer satisfaction.
- Execute service work with urgency
- Plan and deliver service tasks aligned with customer orders, quality standards, and firsttimeright execution.
- Identify system and operational improvements
- Evaluate installed equipment and customer processes to uncover performance enhancements and eliminate pain points.
- Communicate service opportunities
- Capture and relay upgrade, service, and modernization opportunities to internal account teams.
- Coordinate site preparation and subcontractors
- Prepare job sites, support project teams, and oversee subcontractor activities.
- Perform advanced field service tasks
- Troubleshoot, diagnose, and resolve complex technical issues using certified tools and methods.
- Ensure materials and equipment readiness
- Prepare material lists and verify availability and quality of all required parts and tools.
- Drive continuous improvement initiatives
- Recommend and implement improvements to processes, products, and service delivery.
- Complete technical documentation
- Produce accurate reports, test records, and customersigned documentation for all assignments.
- Provide technical consulting and mentorship
- Act as a subjectmatter expert, coach colleagues, support certifications, and train customers.
- Perform duties in Power Delivery & Electrification
- Execute work in Power Delivery, Medium & Low Voltage Electrification, and Control Systems.
- Champion safety and compliance
- Uphold ABB's safety culture, lead HSE practices, report hazards, and ensure proper PPE use.
Qualifications:
- Progressive electrical engineering experience
- HS diploma/GED with 10+ years handson experience; OR associate/trade certification with 8+ years; OR bachelor's with 5+ years; OR HS diploma/GED with 5+ years equivalent work or military experience servicing critical power equipment.
- Advanced electrical design expertise
- Advanced theoretical experience across all aspects of electrical design.
- Comprehensive code and standards knowledge
- Strong knowledge of NEC, safety codes, regulations, and QA requirements.
- Strong communication capabilities
- Excellent oral and written communication skills for technical and nontechnical audiences.
- Analytical and qualitydriven mindset
- Proven ability to analyze issues, improve processes, and drive quality outcomes.
- Crossfunctional collaboration
- Able to work effectively with maintenance teams, engineering groups, and management stakeholders.
- Leadership and project oversight
- Project management or supervisory experience with demonstrated ability to lead and influence customers and peers.
- Technical software proficiency
- Skilled in MS Office, Google Suite, and project/issuetracking platforms such as BIM, Compass, CxAlloy, and Procore.
- Preference will be given
- Preference will be given to candidates with experience in Emerson RX3i/Proficy, ABB AC500/Automation Builder, CP600 HMI/Panelbuilder, Zenon/Cimplicity, Woodward Easygen/LSS, networking tools (Wireshark, IED Scout), and relay testing/configuration.