Job Description
Salesforce CCM Consultant Location:
Columbus, OH (Hybrid) Duration:
6 Months Contract-to-Hire (C2H) Rate:
$72/hr on W2 Job Summary:
Seeking an experienced Salesforce professional with 7+ years of enterprise Salesforce delivery experience to lead and oversee Customer Contact Management (CCM) initiatives. The role involves driving end-to-end Salesforce solution delivery across Sales Cloud, Service Cloud, Marketing Cloud, Energy & Utilities Cloud, and Data Cloud while coordinating with third-party vendors and internal teams. Key Responsibilities:
Lead Salesforce solution design, configuration, customization, integration, and deployment activities. Oversee third-party development teams and ensure successful delivery of Salesforce solutions. Manage testing activities including Unit Testing, SIT, UAT, Regression, and Performance Testing. Drive Salesforce DevSecOps practices, CI/CD, security compliance, and code quality standards. Coordinate integrations with MuleSoft, APIs, SAP, IAM, and other enterprise platforms. Support deployments, cutovers, hypercare, user adoption, and knowledge transfer activities. Participate in program governance, risk management, status reporting, and issue resolution. Required Skills:
7+ years of Salesforce implementation and solution delivery experience. Expertise in Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud/Data 360, Lightning Platform, and Apex. Strong experience with MuleSoft, REST APIs, and enterprise integrations. Knowledge of Salesforce security models, DevSecOps, CI/CD, Jira, and qTest. Excellent stakeholder management and communication skills. Preferred:
Salesforce Certifications (Admin, Platform Developer, Sales Cloud Consultant, Technical Architect, etc.). Utilities/Energy industry experience. Experience with Salesforce Einstein AI, SAP integrations, data migration, and change management initiatives.
