Data & Operations Coordinator, SBDC

at University of Delaware in Newark, Delaware, United States Job Description University of Delaware Equal Employment Opportunity Statement The University of Delaware is an Equal Opportunity Employer which encourages applications from Minority Group Members, Women, Individuals with Disabilities and Veterans. The University's Notice of Non-Discrimination can be found at http://www.udel.edu/aboutus/legalnotices.html

Job No:

503039

Work Type:

Staff Location:

Newark, DE/Hybrid Categories:

Full Time, Venture Development/ Entrepreneurial Pay Grade:

29

E Context of Job:

The Mission of the Office of Economic Innovation and Partnerships (OEIP) is to (1) develop social and economic value from UD's knowledge-based assets by advancing UD 's intellectual property, inventions, and technologies from the laboratory to the marketplace through partnerships and collaborations, (2) promote innovation and entrepreneurship within and without the University community and (3) provide leadership in the creation and growth of small businesses in Delaware. The Delaware Small Business Development Center (SBDC) is a unit of OElP. Its mission is to strengthen Delaware's economic base by providing quality management assistance, education programs and resources to Delaware's business community. The Program Coordinator is a member of the SBDC Lead Center Management Team. The Lead Center Management Team oversees a staff of 20 that serves over 800 clients a year and delivers/participates in over 100 training and outreach events, in conjunction with more than three dozen partner organizations. The Lead Center Management Team also manages recurring and specialty grant programs for federal and state funders. Under the general direction of the Associate State Director SBDC, the Program Coordinator performs and/or oversees a variety of complex administrative, data analytical, and planning functions.

Major Responsibilities:

Assist the Associate State Director SBDC in administering the operational management of the statewide network; includes management of program activities, delivery of services, program compliance and reporting, etc. Lead data collection, organization, and report-generation; provide analysis and interpretation of complex data to understand key performance indicators and trends. Assist in conducting business process analysis and needs assessments to align information technology solutions with business initiatives. Act as point-of-contact for coordinating event activities with partners and stakeholders, including SBA, State of Delaware, UD, etc. and execute needs to ensure high quality events and services. Assist Associate State Director in preparation of funding proposals, including utilizing program data to develop program narrative and proposal content, as required by funding agencies. Manage, prepare, and ensure timely submission of written program reports for federal and state agencies and private sponsors. Regularly evaluate operational systems and processes; identify and resolve issues regarding complex administrative and procedural problems; analyze and understand connections between issues to make recommendations regarding program operations, systems, and services. Utilize various quantitative and qualitative methods to research client and employee experience and provide analysis and insights to inform decisions and drive innovation. Develop, implement, and manage processes for continuous improvement of administrative processes, i Equal employment opportunity, including veterans and individuals with disabilities.

PI283893623

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