Data Center Program Manager

Performs troubleshooting of service incidents and escalates, as appropriate, to achieve applicable Objectives & Key Results (OKRs) or supporting Key Performance Indicators (KPIs) with minimal disruption to the client and business. Manages assigned projects or programs within a single discipline to meet service delivery Objectives & Key Results (OKRs) or Key Performance Indicators (KPIs). Participates in or may drive stakeholder and cross functional partnerships. Data Center Operations Follows and adheres to processes and policy(ies) provided by security and safety governing partners. Reports immediately any safety or security issues or concerns. Participates in safety and security related Root Cause Analysis (RCA) processes as appropriate. Makes recommendations for improvements to safety and security processes or procedures. Fosters and exhibits a culture of safety. Ensures no unauthorized or unescorted personnel access in secured production environments. Manages and regularly audits physical access lists for personnel accessing secured production environments and related systems. Understands strategic vision as communicated by leaders. Identifies potential improvements aligned with this vision. Demonstrates conscientiousness on cost and adheres to budget requirements. Supports managers in creating budget forecasts. Provides input as needed to meet timely and accurate estimates on budget allocation. Manages POs end-to-end process, invoicing, accruals, and adheres to After-the Fact (ATF) policies. Supports and assists with the development of demand cost forecasts, drives awareness among direct-line managers on the business implications of service management issues. Monitors the cost model and reporting systems to raise awareness with any risks to future forecasting, tracking, reporting of costs, risks, and dependencies for a campus, country, or region. Articulates level of importance on priorities needed to maintain availability expectations. Adjusts plans based on assigned financial spend for the year. Plans and works with business partners on executing their requirements to maintain adherence to data center availability, security, and safety. Identifies opportunities for cost reduction and efficiency. Engages with appropriate teams and resources to execute tasks or projects. Manages programs associated with area of responsibility. Adheres to compliance with Data Center business units and contractual service agreements. Ensures third parties are compliant with security, safety, and all other guidelines. Abides by all service level agreements (SLAs) to meet compliance requirements. Exercises judgement and discretion to suggest improvements to policies. Investigates root causes of policy faults or degradation and suggests improvement plans. Delivers policy plan improvements per Data Center business unit(s). Participates in change advisory board (CAB) meetings. Supports implementation of changes in accordance with documented procedures accurately and provides feedback in a timely manner. Develops an understanding of change management principles and their varying application. Collaborates and negotiates effectively with others to identify delegates to deliver results. Manages assigned projects or programs within a single discipline to meet service delivery Objectives & Key Results (OKRs) or Key Performance Indicators (KPIs). Participates in pilot programs or task forces to ensure smooth implementation for future service delivery. Supports escalation of issues to appropriate owner(s). Participates in regular operational meetings to review OKRs and/or KPIs. Analyzes data and collaborates with internal business partners, clients, and vendors to improve OKRs and/or KPIs and increase efficiency. Performs troubleshooting of service incidents and escalates, as appropriate, to achieve applicable Objectives & Key Results (OKRs) or supporting Key Performance Indicators (KPIs) with minimal disruption to the client and business. Develops an awareness of best practices to address and mitigate issues and reduce recurrence. Participates in applicable Incident Bridges for their workstream(s) and/or location(s). Participates in or may drive stakeholder and cross functional partnerships. Manages relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met. Works with regional support teams to implement changes (e.g., regional or global initiatives like process improvement, safety, compliance, security, engineering, tooling). Analyses incident data and information to support Post-Mortem outcomes, Root Cause Analysis (RCA) details, and associated presentations. Supports and participates in RCAs efforts where appropriate, for a specific discipline. High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience These requirements include, but are not limited to the following specialized security screenings: Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 8+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 10+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience.