Information Systems Specialist, Strategy and Performance

Position Title :

Specialist, Information Systems:

Student Information Systems (SIS) &

Data Reporting Division:

Deputy Superintendent of Accountability, Student Achievement, and School Improvement Reports To :

Director, State& Federal Reporting FLSA Status :

Exempt Salary Schedule :

IT1- 2

Work Days :

244

Evaluation Tool:

HCSCEE JD

Revision Date(s): 9/22; 1/23; 6/23

Essential Duties :

Serve as a liaison between the schools and the district office in the use of the district's student information system. Respond and provide timely technical assistance to all end-users with expert troubleshooting, coaching, and customer service. Monitor, identify, and prioritize the analysis, diagnosis, resolution, and documentation of SIS support tickets and calls using the IT ticketing system. Assist with maintaining student information data integrity by frequently auditing data to identify and correct potential errors. Assist in the documentation of SIS protocols, procedures, and systems to provide step-by-step guidance to all users that ensure consistent and accurate district-wide practices. Facilitate timely and accurate data collection for assigned schools for state and federal reporting procedures. Participate in local, state, and national SIS user groups and attend professional development to stay current on products and developments of the district's SIS and learning platforms. Assist with processing requests for information and maintaining confidentiality by adhering to state/federal laws. Collaborate with various district data reporting teams to ensure the accuracy of all regulatory reporting collections and district accountability reporting. Support deployment of SIS enhancements to schools, such as product upgrades, security changes, file definition and table changes. Create and maintain system user profiles, accounts, groups, and establish security settings in accordance with established policies and procedures. Demonstrate strong, on-going communication and collaboration with school-based personnel to ensure accuracy of all federal and state reporting collections. Complete job-related duties during off-peak hours as needed. Maintain accurate records and the integrity of confidential information. Perform other duties and responsibilities as assigned.

Qualifications :

Minimum of a High School Diploma or state-approved High School Equivalency (HSE); advanced education/training, preferred. Working knowledge of Georgia State DOE reporting including FTE, Student Records, and all other state requirements, strongly preferred. Working knowledge and proficiency with Office 365, specifically EXCEL and WORD. Knowledge and understanding of relational database systems. Ability to develop and design workflow forms and scripts. Exceptional integrity, commitment to confidentiality, excellent character, and strong professional reputation. Ability to abide by the Georgia Professional Standards Code of Ethics for Educators. Must be regularly, predictably, and reliably at work. Ability to be present at the physical worksite. Must perform tasks involving prolonged periods of standing, walking, and sitting. Must perform routine physical activities such as bending and lifting/pushing/pulling up to 50 pounds. Vision, hearing, written, and verbal communications are essential factors in performing required tasks.