Senior Renewals Strategy & Retention Manager

Who we are Samsara (

NYSE:

IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term. About this Role As the Renewals Program Manager, you will be the lead architect of our renewals retention and growth engine. Reporting to the Senior Manager of Renewals Excellence, you will bridge the gap between data-driven strategy and field execution. You won't just tell the team what the strategy is; you will build the programs, playbooks, and enablement tools that empower our global Renewals organization to execute with excellence every day. You will own the end-to-end enablement motion, ensuring our field teams have the confidence to intervene before a customer is lost. By partnering closely with Revenue Ops, Sales, Customer Success, and IT, you will ensure our renewal methodology is scalable, data-driven, and - most importantly - widely adopted across all customer segments.

You should apply if:

You are a translation specialist: You don't just deliver training; you translate complex data and high-level strategies into field-ready playbooks that Renewal professionals can execute immediately. You thrive in the last mile: You enjoy the challenge of taking a new strategy and ensuring it actually gets adopted by the team. You focus on the human element of change management.

You are a scalability architect:

You look at a successful one-off save or a great pitch and immediately think about how to build a repeatable program or enablement session to scale that success across the entire global organization. You are an

Interventionist:

You would rather build a robust at-risk playbook and coach the team on it today than try to fix a missed renewal target at the end of the quarter.

You are a cross-functional bridge:

You can sit between strategy and the field - speaking data with the analysts, process with ops, and incentives with the Renewals Account Executives.

In this role you will:

Architect Enablement Strategies:

Develop tailored programs to close performance gaps within the Renewals organization, including specific learning objectives and accountability measures.

Drive Change Management:

Create and implement learning programs that support company-wide shifts, ensuring Renewals Account Executives (RAEs) remain productive throughout the renewal cycle.

Lead High-Impact Training:

Act as the primary subject matter expert for the field, developing and delivering training materials, messaging, and playbooks that resonate with RAEs. Advocate for

Development:

Represent the unique learning needs of the Renewals team across the broader business to secure continuous development investment.

Embed Cultural Principles:

Champion and role-model Samsara's core values (Focus on Customer Success, Adopt a Growth Mindset, Win as a Team) as we scale globally.

Bridge Strategy and Action:

Work hand-in-hand with the Renewals Strategy team to turn analytical \