Director Enterprise Data

Toggle navigation

ABOUT US

CAREER AREAS JOIN

TALENT COMMUNITY

RETURNING

APPLICANTS

Search Jobs Back Director Enterprise Data 31706 340 Mt. Kemble Ave. Suite 100 Morristown, New Jersey

ENTERPRISE DATA MANAGEMEN

Monday - Friday 11/25/2025 mail_outline Get future jobs matching this search Login orRegister Job Description Overview At FCB, we are modernizing the way customer data powers our business. As part of this transformation, we are seeking an experienced Director, Customer Master Data Management (MDM) to lead the strategy, implementation, and delivery of our enterprise Customer MDM capabilities across the bank. Responsibilities The Director of Customer MDM will drive the design and execution of a modern, SaaS-based Customer MDM platform that enables a single, trusted, and connected view of our customers. This role will be pivotal in advancing FCB's customer data strategy across finance, compliance, marketing, onboarding, and customer experience functions. Business Strategy - Partners with senior leaders to identify and determine areas of innovation, process improvement and data management strategies that develop and enhance the Bank's capabilities. Serves as an expert data resource to other management, associates, and project teams. Maintains a strong knowledge of current and emerging technologies or trends impacting the financial service industry. Managerial Functions - Manages and guides direct reports ensuring accuracy of work, process improvements and efficiencies. Establishes and monitors expectations to achieve company and department goals. Manages the performance, training, and evaluation of assigned staff. Maximizes team achievements by providing professional development. Data Enhancement - Provides strategic direction and oversight to projects and process improvements that enhance the quality, management, and storage of enterprise data. Directs a team of lower-level management and associates that facilitate initiatives and data management and improve profiling, exception reporting, data analysis, and issue resolution. Delegates work tasks and makes adjustments as needed to ensure the appropriate data governance. Business Support - Creates, implements, and ensures execution of data policies and procedures to be used both within the department and enterprise-wide. Facilitates feedback from leaders to identify potential initiatives and areas of improvement within data management. Drives data validation and reporting to ensure the quality and completeness of data prior to business use. Directs the creation and maintenance of technical documentation for the Enterprise Data Warehouse. Makes modifications as necessary to Enterprise Data Warehouse processes to enhance efficiencies. Qualifications Bachelor's Degree and 10 years of experience in Risk Management including Enterprise Data Warehouse OR High School Diploma or GED and 14 years of experience in Risk Management including Enterprise Data Warehouse Key Qualifications Proven experience implementing SaaS-based MDM solutions within large, complex banking or financial services organizations Deep expertise in delivering end-to-end Customer MDM capabilities — from data modeling and integration to governance and operationalization Strong understanding of commercial and consumer financial systems and processes that feed and depend on enterprise customer data Demonstrated success leading teams of product owners and business analysts, and collaborating effectively with engineering, data, and business stakeholders to deliver enterprise-scale solutions The ideal candidate brings a strategic mindset, strong execution discipline, and the ability to translate business objectives into actionable data capabilities that advance FCB's customer and enterprise goals. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits. Apply First Citizens Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles), color, religion, national origin, sex, age, disability, protected veteran status, sexual orientation, gender identity, genetic information, military membership, application, or obligation, or any other legally protected status. Section 19 of the Federal Deposit Insurance Act prohibits First Citizens Bank from employing individuals convicted of certain criminal offenses. Offers of employment will be contingent upon a satisfactory background check. Consideration of your background and fingerprint records will be an individualized assessment based on your specific record and the duties and requirements of the specific job. The Bank is committed to maintaining a safe workplace free from the influence of prohibited drugs and the misuse of alcohol and will not tolerate any prohibited drug use or alcohol misuse that jeopardizes the safety of associates, customers or others at the workplace, or threatens the Bank's operations or competitiveness. If you have a disability and need special assistance or accommodation to apply for employment at First Citizens Bank, please contact our Human Resources department at 888.716.7199 or email us at hrsc@firstcitizens.com. Know Your Rights | First Citizens Bank Participates in E-Verify | Federal Notices for Candidates Privacy & Security Your Privacy Choices California Privacy Notice Terms Of Use Contact Us © 2026 First Citizens Bank. Member FDIC. Equal Housing Lender.