Job Description
Regional Information Systems Manager - West Coast American Cruise Lines - 4.0 Portland, OR Job Details Full-time 11 hours ago Benefits Health insurance Dental insurance Paid time off 401(k) matching Qualifications TWIC Card Driver's License IT department experience Full Job Description Regional Information Systems Manager - West Coast Region American Cruise Lines is seeking an Information Systems Manager to join our team in Portland, OR. This pivotal role ensures the continuous operation and support of critical shipboard technology systems, directly impacting the safety, quality, and guest experience that defines American Cruise Lines. This position requires relocation to a commutable distance of Portland, OR prior to the start date. You will report to the Information Systems Manager. As the Regional Information Systems Manager, you will be responsible for ensuring the success of American Cruise Lines through a commitment to safety and quality while consistently exceeding company and guest expectations. Your duties will include ensuring safety-related technologies are in full operation as per federal regulations, maximizing the guest experience through quick-response resolutions, and supporting shipboard operations-related technologies. This position will require frequent travel (approximately 50%) to vessels to perform repair, replacement, and/or maintenance of installed information systems, supporting our entire fleet operations. You will often be the first on the scene to troubleshoot or repair equipment, addressing technical challenges proactively. At American Cruise Lines, we are driven by our values— Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships.
Responsibilities:
Directly supervise Information Systems Engineers and contractors as directed. Schedules, observes, supervises and critiques Information Systems Engineers. Assess the performance of the Information Systems Engineer team and provides corrective feedback as needed. Train new Information Systems Engineers. Effectively and clearly communicate with management regarding project timelines, outage timelines, and material delivery. Ensure full operation of safety-related technologies as per federal regulations. Perform repair, replacement, and maintenance of installed information systems. Manage and solve technical problems quickly, including troubleshooting outage requests. Install new equipment, configure wireless networking equipment, and implement network system improvements. Conduct basic low-voltage electrical wiring, networking, programming, and A/V equipment diagnostics. Evaluate connectivity issues, equipment, software, and hardware for optimal performance. Consult with vendors and crew to ensure system functionality and optimization. Directly supervise contractors as assigned. Assist with the design, implementation, and support of new software and features. Respond to IT tickets in a timely manner; oversee troubleshooting of system errors. Maximize guest satisfaction through swift resolution of technology issues. Support a wide array of shipboard operational technologies (see below). Key Technologies (including, but not limited to): Television Systems (Analog/IP) Vessel navigation electronics Audio Visual / Public Address Systems Shipboard Sound Systems Radios (UHF & VHF) Onboard Internet & Wireless Systems Door Access & Keycard Systems Telephone Systems (satellite, mobile phones, intercoms) Network Equipment Laptops Printers Required Experience:
2+ years in Information Systems Management or equivalent role. 2+ years as an Information Systems Engineer/Technician. Technical Proficiencies:
Proficiency in Windows operating systems, computer, and peripheral hardware and software. Familiarity with Ubiquiti systems and remote management systems preferred. A+, Network+, Security+, and Microsoft OS proficient certifications are highly desirable. Required Skills:
Strong customer service orientation and effective interaction with diverse end-users and technical staff. Detail-oriented with proven ability to independently resolve technology problems. License and Registration Requirements:
Valid Driver's License. Possess or obtain a valid TWIC (Transportation Worker Identification Card) prior to beginning position. Travel & Physical Requirements:
Approximately 50% (to vessels, warehouses, and offices) . Ability to frequently traverse stairs, fixed ladders, and ladder-wells while walking ships daily. Capable of sitting for long periods, standing, walking, crouching, and kneeling. Ability to perform tasks requiring reaching, handling, using equipment, keyboards, and mobile devices. Capable of lifting and installing technological equipment. Compensation & Benefits:
Competitive salaried position. Comprehensive benefits package:
medical, dental, 401k matching, paid time off. Promotional and transfer opportunities based on performance. Opportunity to work in a fast-paced, dynamic industry with a growing company. Work Schedule:
This is a full-time role with standard 8-hour shifts. On-call availability is required as part of the position. Why Join American Cruise Lines? At American Cruise Lines, our people are the driving force behind our success. As the nation's leader in U.S. river cruising, we're experiencing rapid growth — and we're investing in top talent to grow with us. When you join our team, you'll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact. Applicant Acknowledgment By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position. Equal Opportunity Employer American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. American Cruise Lines bases all employment decisions on business needs, job requirements, and individual qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. This policy applies to all aspects of employment and employment decisions, including, but not limited to, hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access to benefits. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.
