Visitor Center Information Specialist

Description:

Job Description Job Title:

Visitor Center Information Specialist Multiple Locations:

PA:

Milford, Honesdale, Hawley, Stroudsburg, Jim Thorpe Reports To:

Visitor Center Manager Summary:

Promotes the Pocono Mountains region (the four counties: Monroe, Carbon, Pike, and Wayne) and informs individuals visiting the region of the activities and amenities the bureau's members provide.

Duties & Responsibilities:

Greet and assist all visitors to the center with information (availability, reservations, things to do, places to dine) about the Pocono region. Answer all incoming information calls and provide callers with information (availability, reservations, things to do, places to dine) about the Poconos and other tourism-related requests. Understands and is knowledgeable on how to navigate the website, https://www.poconomountains.com/, and relay information to guests. Read blogs and watch PTN and Pocono Mountains Magazine to learn more about member businesses and local offerings. Understand and utilize the Kiosks located at each center; show guests how to navigate the platform and find information on the Poconos. Enter partner referrals into partner database for referral tracking. Prepare complete and accurate daily reports, including customer-served counts, and reservations, notation of visits from the commissioners and PMVB members (hotel, attractions). Enter Pocono Mountains Magazine requests into consumer database. Utilize Microsoft programs (Outlook, Word, Excel) for job related duties. Restock brochures for guest and assist in acquiring brochures for the center. Ensure literature and product displays are neat, clean, and orderly. Clean, tidy up, and organize center: Ensure cleanliness outside/around the building (remove cobwebs and trash, ensure sidewalks and walking areas are clear of obstacles, etc.) Clean and wipe-down the restrooms/high-touch surfaces (Kiosks, sinks, door handles, etc.) Restock restrooms with soap, paper towels, toilet paper, etc. when needed. Provide a completed checklist to the supervisor at the end of the day and notify of any issues when they arise. Properly store literature and supplies in the Visitors Center stockroom. Maintain up-to-date inventory of supplies and member literature. Track supplies (toilet paper, paper towels, cleaning disinfectants, etc.) on a weekly basis and report needs to the PMVB accounting department. Assist the public in emergency situations (document situation and report to management). Maintain accurate statistics and reference material. Perform other duties as assigned.

Hours per week:

10-30 hours Based on business needs

Work Remotely:

No This Job is Ideal for

Someone Who Is:

Dependable

• more reliable than spontaneous People-Oriented
• enjoys interacting with people and working on group projects Adaptable/Flexible
• enjoys doing work that requires frequent shifts in direction

Job Type:

Part-Time Schedule:

8-hour shift Day Shift Holidays Monday to Friday Weekend availability

Education:

High school or equivalent (preferred)

Experience:

Microsoft Office:

1 year (preferred)

Customer Service:

1 year (preferred)

Work Location:

In-Person Requirements:

Requirements:

High school diploma or equivalent Knowledge of the Pocono region and its accommodations, things to do, restaurants, events/festivals, and other happenings in the four-county region (Wayne, Pike, Monroe, and Carbon counties). Minimum three months of related experience in customer service Ability to write, read, and understand instructions Customer service skills Strong interpersonal skills Working knowledge of Microsoft applications Good computer skills Extensive knowledge of the Pocono Mountains region Ability to lift 30 pounds