DISABILITY INSURANCE PROGRAM MANAGER III

Office Manager Employment Development Department

JC-517956

- Office Manager

DISABILITY INSURANCE PROGRAM MANAGER III

$7,873.00 - $9,861.00 per Month New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date:

5/21/2026

Application Methods:

Electronic (Using your CalCareer Account) Job Description and Duties

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

The Office Manager provides administrative leadership in support of the Disability Insurance program within a contact center environment. This role ensures the effective delivery of services that are timely, accurate, and compliant with applicable laws, policies, and procedures. Through subordinate managers, the Office Manager directs and oversees daily operations, using data and performance reports to monitor outcomes, identify trends, and implement continuous improvements.

Key responsibilities:

Lead and manage contact center operations through subordinate managers to ensure high-quality, efficient, and compliant service delivery. Analyze performance data and reports to evaluate productivity, identify improvement opportunities, and drive operational enhancements. Oversee all personnel actions, including staffing, workforce planning, and employee development to maintain appropriate staffing levels and build organizational capacity. Promote leadership development, accountability, and a culture of continuous improvement among management and staff. Ensure adherence to all applicable laws, regulations, policies, and procedures governing the Disability Insurance program. Serve as the facility manager, ensuring the building is maintained and operated in compliance with all safety and security requirements. Enforce system security protocols and internal controls to safeguard sensitive information and resources. Foster effective communication and collaboration across teams to support program goals and organizational objectives. Position located at 5009 Broadway Sacramento, CA 95817. Position exist in Sacramento County. Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website. You will find additional information about the job in the . Working Conditions Visa Sponsorship This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment. Free parking on-site Minimum Requirements You will find the Minimum Requirements in the Class Specification.

DISABILITY INSURANCE PROGRAM MANAGER III

Additional Documents Job Application Package Checklist Position Details Job Code #:

JC-517956

Position #(s): 280-209-9206-001

Working Title:

Office Manager

Classification:

DISABILITY INSURANCE PROGRAM MANAGER III

$7,873.00 - $9,861.00 New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of

Positions:

1

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Work Shift:

8:00 AM - 5:00 PM

Work Week:

Monday-Friday Department Information The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.

Department Website:

http://www.edd.ca.gov Special Requirements State application (STD 678) is Required. Resumes and/or Cover Letters DO NOT take the place of the

STD 678. A

application received without duties listed on the STD 678 will not receive further consideration and may be excluded from the hiring process. Transcripts or Diplomas are optional and may be required to meet minimum qualifications. It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov. Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the "Application Instructions' section below and ensure the following: Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on Page 3 of your State Examination/Employment STD Form 678. Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the "Explanations" section located on Page 3 of your State Examination/Employment Application STD Form 678. Remove and do not submit the "Equal Employment Opportunity" questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only. Do not include your full Social Security Number on your documents and/or do not provide any LEAP information. Examination/Assessment To apply for this position, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired. Click the examination link below and to take the exam: Disability Insurance Program Manager III The Disability Insuramce Program Manager III is a Departmental Promotional exam for EDD employees only. For more information about the State hiring process, click here. To watch tutorials on how to apply for a State job, click here. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date:

5/21/2026