Manager, Network Data Center

View More Jobs Manager, Network Data Center United States Trending Job Description Role Summary:

Provides strategic and operational leadership for enterprise networking and unified communications services, including core network infrastructure, Cisco-based platforms, and the Genesys cloud-based contact center solution. This role is accountable for service stability, availability, security, and the evolution of network and communications capabilities into a mature, service-driven organization aligned with business outcomes.

Key Responsibilities:

Lead and develop engineering teams responsible for enterprise networking (LAN, WAN, Wi-Fi, Internet, and connectivity) and Unified Communications services including Call-Center Saas solutions Drive stabilization efforts to improve network reliability, performance, and resiliency, with a strong focus on customer-facing and mission-critical communications services. Establish standardized operating models, service catalogs, SLAs, and governance for network and unified communications services. Own vendor management and strategic relationships with carriers, network providers, ensuring service quality, contract alignment, and cost optimization. Partner with Security, Architecture, Applications, and Business stakeholders to align network and communications capabilities with enterprise and customer experience requirements. Define and track KPIs, operational metrics, and executive-level reporting for availability, performance, and customer impact Lead modernization initiatives, including network automation, SD-WAN, cloud connectivity, and contact center and telephony platform optimization.

Skills & Competencies:

Strong strategic and analytical thinking with proven leadership in complex IT environments Expertise in technology management, governance, and portfolio planning Excellent executive communication and stakeholder engagement skills Ability to lead organizational change and drive transformation initiatives Financial acumen and experience managing budgets and resource plans The ability to work outside normal hours, when needed, is expected, and an on-call schedule is required in this position.

Essential Duties and Responsibilities:

Leads multiple IT teams or disciplines, ensuring strategic alignment and effective execution Develops long-term plans for technology capabilities, staffing, and budget management Partners with senior business leaders to define and prioritize technology initiatives Establishes governance frameworks, standards, and metrics for performance and risk management Promotes innovation and adoption of emerging technologies to improve efficiency and scalability Builds and maintains a high-performing team culture focused on accountability and results Apply Now Job Info Job Identification 146129 Job Category Information Technology Posting Date 04/21/2026, 01:13 PM Job Schedule Full time Job Shift Day Locations 4000 Meridian Blvd, Franklin, TN, 37067, US Similar Jobs Manager, IT - Wireless Network United States Posted on 04/22/2026 Trending Manager, Data Engineering United States Posted on 03/10/2026 Trending Director, Master Data Management - Supply Chain (Data Analytics & Management) United States Posted on 02/17/2026 Be the First to Apply Director, Emergency Management and Command Center Franklin, TN, United States Posted on 03/31/2026 Trending