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Data Center Support Manager
Job
Oracle
Abilene, TX (In Person)
Full-Time
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Job Description
Data Center Support Manager Oracle - 3.8 Abilene, TX Job Details Full-time 4 hours ago Qualifications Data center services Managing technical support teams Data center experience Responding to infrastructure failures Field engineering on-site equipment repair Hardware maintenance Talent acquisition Incident Escalation Hiring Production systems Collaboration with product development teams Cloud engineering team management Cloud service support Computer hardware Product management Hardware configuration Hardware support Computer networking Recruiting Hardware management Managing projects Field engineering equipment installation Capacity planning Senior level Escalation handling Field engineering Cross-functional communication Managing tech infrastructure teams Full Job Description We are looking for an experienced leader with strong people management skills, business acumen and well rounded IT technical abilities to lead the teams responsible for building and supporting our Cloud Data Centers in Abilene TX. Strong knowledge of computer hardware (Server, Storage and Networking) Drive and manage escalations to rapid resolution and closure Work with distributed teams across the country Growing the team by recruiting and hiring top talent Delivering expansion projects on time and high quality Collaborating and working effectively with best-in-class architects, engineers, product management, etc. This role involves managing the physical site in Abilene, TX. You should be experienced in managing a multi disciplined Cloud Data Center space with strong people skills, the ability to influence groups outside your direct responsibility and the colocation partners. Management and support of 15-20 Data Center Technicians Data Center Day to day support operations in 7/24 mission critical environments Installation, Field Change Orders and Hardware Break/Fix activity Responsible for ensuring timely delivery of services/tasks to meet milestones and customer KPI's Interacting across functional areas and teams (Engineering, Build, Site Selection, Business Operations, etc) Reacting to and managing incidents, driving resolution and after-action analysis Capacity expansion at all scales (rack, additions, block additions, white space growth, new sites, etc) Drive local recruitment for future hires