Director of Technology and Data Strategy

Core Responsibility Lead, Manage, Accountability (LMA) Systems Ecosystem End-to-End Systems Performance User Adoption and Utilization Quality Assurance and Improvement What will you be doing in your role? Lead, Manage, Accountability Lead, manage, and hold accountable direct reports Build and lead a high-performing, multidisciplinary team across IT, systems, and data/reporting Clearly define roles, priorities, and performance expectations across varied functions Coach team members across technical and analytical skill sets Ensure the team operates as an integrated function—not silos Build capacity in areas like reporting, systems thinking, and analysis Lead, manage, and hold accountable direct reports Build and lead a high-performing, multidisciplinary team across IT, systems, and data/reporting Clearly define roles, priorities, and performance expectations across varied functions Coach team members across technical and analytical skill sets Ensure the team operates as an integrated function—not silos Build capacity in areas like reporting, systems thinking, and analysis Systems Ecosystem Own the overall vision, roadmap, and effectiveness of CCFW's systems ecosystem Define and evolve the long-term systems architecture and strategy (CRM, database, integrations, reporting tools) Ensure all systems align with organizational goals and future growth needs Evaluate and recommend new technologies, upgrades, and tools Balance innovation with stability, usability, and cost-effectiveness Serve as the organization's internal expert on systems capabilities and direction Own the overall vision, roadmap, and effectiveness of CCFW's systems ecosystem Define and evolve the long-term systems architecture and strategy (CRM, database, integrations, reporting tools) Ensure all systems align with organizational goals and future growth needs Evaluate and recommend new technologies, upgrades, and tools Balance innovation with stability, usability, and cost-effectiveness Serve as the organization's internal expert on systems capabilities and direction End-to-End Systems Performance Own the end-to-end performance of systems—from development and integration to daily support and reliability Oversee systems builds, enhancements, upgrades, and research-driven improvements Ensure effective integration across all platforms and tools Lead IT help desk operations with clear service standards and responsiveness Ensure system uptime, reliability, and rapid issue resolution Establish and maintain data manuals, documentation, and system standards Implement QA processes to ensure accuracy, usability, and consistency Balance short-term support needs with long-term system improvements Continuously improve the overall user experience with systems Own the end-to-end performance of systems—from development and integration to daily support and reliability Oversee systems builds, enhancements, upgrades, and research-driven improvements Ensure effective integration across all platforms and tools Lead IT help desk operations with clear service standards and responsiveness Ensure system uptime, reliability, and rapid issue resolution Establish and maintain data manuals, documentation, and system standards Implement QA processes to ensure accuracy, usability, and consistency Balance short-term support needs with long-term system improvements Continuously improve the overall user experience with systems User Adoption and Utilization Ensure staff effectively use systems, data, and reporting tool Develop and oversee training programs for systems and reporting tools Drive adoption of new systems, processes, and dashboards Ensure staff understand how to interpret and use data Create user-friendly documentation and guidance materials Partner with leadership to reinforce expectations for system use and data quality Ensure staff effectively use systems, data, and reporting tool Develop and oversee training programs for systems and reporting tools Drive adoption of new systems, processes, and dashboards Ensure staff understand how to interpret and use data Create user-friendly documentation and guidance materials Partner with leadership to reinforce expectations for system use and data quality Quality Assurance and Improvement Ensure the accuracy, reliability, and ongoing improvement of systems and data outputs Establish QA processes across systems, data, and reporting outputs Regularly audit data integrity and reporting accuracy Identify root causes of issues and implement fixes Lead continuous improvement efforts across all capabilities Ensure consistency and trust in all system-generated outputs Ensure the accuracy, reliability, and ongoing improvement of systems and data outputs Establish QA processes across systems, data, and reporting outputs Regularly audit data integrity and reporting accuracy Identify root causes of issues and implement fixes Lead continuous improvement efforts across all capabilities Ensure consistency and trust in all system-generated outputs Are you the next Director of Technology and Data Strategy? Master's Degree or Bachelor's Degree with 10+ years of relevant experience required 8+ years of related experience in supervision, project management, etc. required Expertise in developing and executing strategic initiatives, with the ability to influence decisions and translate vision into actionable plans Exceptional communication skills and the ability to build trusted relationships with stakeholders at all levels of the organization. Experience as a strategic thought partner, providing insight-driven recommendations that support agency vision and priorities Familiarity with qualitative and quantitative research methods required Familiarity with basic statistical analysis required Familiarity with O365 portfolio, Salesforce, Power BI, SQL Server required Must have reliable transportation, a current Texas driver's license, evidence of auto liability insurance Here's the Good Stuff... Full-Time, salaried position. Pay is determined by relevant experience, work history, education and internal equities. Medical/ Dental/ Vision/ Short Term Disability/ Accident Insurance/ Hospital Indemnity Insurance/ Critical Illness/ ID Shield Health Savings Account

• CCFW contributes $110 per month . 100% Company paid Long Term Disability 100% Company paid Basic Life and AD&D Insurance 16 paid Holidays (including being closed Christmas Eve through New Years Day) Tiered PTO Accrual by tenure: Vacation Time
• 100 hours in your first year. Sick Time
• 48 hours in your first year. 403(b) with employer match from day one
• up to 6% 3 weeks paid parental/critical illness leave Employee Assistance Program CCFW Participates in the Public Service Loan Forgiveness program (PSLF) Mentorship Program Wellness Program Financial Coaching Vacation Time
• 100 hours in your first year. Sick Time
• 48 hours in your first year.

CCFW Participates in the Public Service Loan Forgiveness program (PSLF) I'm in...next steps. We want to know more about you! Send us your resume and cover letter through the "Join our Team" tab on our website: www.catholiccharitiesfortworth.org. Select the job posting and click the "Apply now" button at the top right of the posting. Be sure to complete all fields so we know who to contact! Due to the volume of responses, only qualified parties will be contacted. No phone calls, please. Catholic Charities Fort Worth is an equal-opportunity employer. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.