Job Description
Overview The Shingo Institute is seeking a self-starting, Data Analytics and AI fluent person to help work with Shingo Insight which currently uses Tableau and Qualtrics. This role will be instrumental in exploring and implementing AI solutions to improve the current process. This part-time job works with organizations around the world collecting survey data and producing reports to help organizations accelerate their cultural transformations. The survey is structured using the Shingo Model and its guiding principles. This position is telework eligible within the state of Utah. Telework outside of the state of Utah is subject to review and approval by the University prior to a job offer being extended. Responsibilities Build, edit, and maintain Qualtrics surveys (logic, branching, validation, quotas). Manage survey distribution, response tracking, and dataset hygiene. Clean and prepare survey data (handling missing values, recoding, merging waves). Define and maintain consistent metrics (e.g., NPS, CSAT, engagement indices). Analyze survey results to identify trends, drivers, and root causes. Perform basic to intermediate statistical analysis: Crosstabs and segmentation Time over time comparisons Explore and implement AI solutions to improve processes, including using LLMs to search report data and creating searchable databases for future evaluation. Build and maintain Tableau dashboards connected to survey data, designing executive-friendly views and translating complex analysis into clear insights. Translate analysis into clear insights and implications, not just charts. Build and maintain Tableau dashboards connected to survey data. Design executive friendly views (filters, drill downs, KPIs). Refresh data sources and ensure dashboards stay accurate. Optimize dashboards for usability, clarity, and performance. Document metric definitions and dashboard logic. Ensure consistency across survey waves and reports. Follow data privacy and confidentiality practices. Other duties as assigned.
Qualifications Required Skills and Qualifications:
Proficient with SalesForce, Qualtrics, and Tableau Correlations or regression Survey creation, logic, and data exports Understanding of standard survey metrics Creating dashboards, calculated fields, filters Connecting to Excel/CSV or simple database sources Descriptive statistics (mean, median, distributions) Segmentation and trend analysis Catching errors, inconsistencies, and misleading visuals Ability to turn data into insights, not just numbers Explain results clearly to non-technical audiences Ask good questions when requirements are unclear Strong written communication for summaries and recommendations Preferred Skills and Qualifications:
Statistical methods (regression, factor analysis, driver analysis) Sampling, margin of error, and survey methodology knowledge A/B testing or experimental design experience SQL for pulling or transforming data Automating data refreshes Experience blending survey data with operational data Strong data visualization principles Employee engagement, customer experience, or market research Change management or organizational insights experience Required Documents Along with the online application, please attach: Resume to be uploaded at the beginning of your application in the Candidate Profile under "Resume/CV" Cover letter to be typed/pasted at the end of your application Contact information for professional references to be entered at the beginning of your application in the Candidate Profile •Document size may not exceed 10 MB.•Advertised Salary Minimum $16/hr ADA Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions. University Highlights Founded in 1888, Utah State University is Utah's premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact. USU enrolls over 29,800 students, both online and in person at locations throughout the state. Utah State's 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU educates students from all 50 states and more than 80 countries. For over 100 years, USU Extension has served and engaged Utahns, serving every county in the state. Competing at the NCAA Division I level, USU is a proud member of the Mountain West Conference and will join the Pac-12 Conference beginning in the 2026-2027 season. The Aggies' long-standing tradition of athletic and academic excellence is exemplified by recent Mountain West regular-season and tournament championships in women's volleyball, three consecutive Mountain West tournament titles in women's soccer conference championships, and a first-ever conference championship for gymnastics, reflecting USU's commitment to perseverance and achievement. Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported and where diversity of thought and culture are cultivated. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and a reasonable accommodation for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university's ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu . •updated 12/2025 Notice of Non-discrimination In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law. Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring, promotion, transfer, or termination based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy or any other federal, state, or local law. Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race, color, religion, sex, familial status, disability, national origin, source of income, sexual orientation, or gender identity. Additionally, the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities. In all circumstances, Utah State University follows state and federal laws related to sex-segregated spaces. The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU's non-discrimination policies: Matthew Pinner Executive Director Civil Rights & Title IX Office matthew.pinner@usu.edu 435-797-1266 | Old Main Rm. 401D 1475 Old Main Hill, Logan, UT 84322 Cody Carmichael Title IX Coordinator cody.carmichael@usu.edu 435-797-1266 | Old Main Rm. 402D 1475 Old Main Hill, Logan, UT 84322 For further information regarding non-discrimination, please visit crtix.usu.edu or contact:
U.S. Department of Education Denver Regional Office 303-844-5695| OCR.Denver@ed.gov U.S. Department of Education Office of Assistant Secretary for Civil Rights 800-421-3481 | OCR@ed.gov •updated 10/2025
