Senior Director of Data Center Operations - CTJ - Poly

Empowering a culture of safety, security, and compliance, respect, integrity, and accountability in all aspects of datacenter activities. Accountability for the ongoing IT and Critical Environment (CE) support for all service lines ensuring the on-time and defect-free delivery of customer capacity within our SLA commitments. Responsibility for the planning and delivery of all supporting physical infrastructure, logistics, and the resources required to meet anticipated growth. Financial management of portfolio including the development of detailed budgets, forecasts, and management of operational and capital spend. Management and oversight of all vendor/partner contracts and relationships including leased-facility landlords, IT and CE service providers, and other support teams. Overseeing secure and compliant logistics, asset destruction, and asset management services and programs across the AGC DC Ops portfolio. Overseeing AGC datacenter service engineering focused on optimizing IT services' time on task and resolving blocked tickets with AGC product/software engineering groups. Regularly meeting with AGC customers to present AGC and datacenter capabilities, services, and concepts of operations for either approval or security compliance review purposes. Delivering learning and development and training programs for your AGC DC Ops staff. Lead through change by bringing clarity, generating energy, and delivering success. Collaborating and coordinating with multiple internal business groups to ensure the successful delivery of service levels. Analyzing production operations and initiating corrective actions to ensure operational stability. Initiating and establishing quality standards and projects for the AGC DC Ops team and managing those initiatives through to completion. High School Qualification or equivalent AND 10+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure) OR equivalent experience 3+ years people management experience. These requirements include, but are not limited to the following specialized security screenings: The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph. Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination.

Clearance Verification:

This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.

Citizenship & Citizenship Verification:

This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance 10+ years' experience supporting or operating in mission-critical, 24x7x365 production environments. 5+ years' experience in leading, directly managing, and influencing a diverse organization of full-time employees across multiple disciplines, platforms, cultures, and geographies. 5+ years' experience in leading operations in high security and highly regulated U.S. Government and/or defense contractor environments. Experience leading operations in U.S. government or government Cloud Service Provider datacenters. BS/BA in Computer Science, Mathematics, Telecommunications, Business Management, Accounting, Environmental Sciences, or equivalent experiences Experience and solid understanding of employment laws and employment terms & conditions Working knowledge of datacenter infrastructures (e.g. Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling, etc.) Background in building design and construction principles and/or management Supply chain, asset management or logistics background and experience Awareness of IT Service Operations fundamentals and principles. (ITIL, MOF, OLA/SLA, CSI, etc.) Previous experience with MS Cloud Services and Platforms (e.g. Windows Azure, Office 365, etc.)