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Job Description
This opportunity is only open to Department of Revenue employees. Attention Revenue! Do you enjoy assisting customers through education and outreach? Are you an eager and innovative individual looking for a unique opportunity to demonstrate your knowledge and educate diverse customer groups? Imagine collaborating with Revenue employees and partners, with the support of a fun group of people who enjoy working together in educating Washington taxpayers and business owners. Good news, here's your chance! Your Taxpayer Services Division (TPS) is now taking applications for multiple Tax Information Specialist 4 positions within our Education and Outreach unit. ¿Hablas, lees y escribes español con fluidez? (Are you fluent in reading, writing and speaking Spanish?) This position interacts with Spanish-speaking claimants in writing and over the phone. Your ability to read, write and speak Spanish will earn you an additional 5% assignment pay! The hiring manager may start screening applicants as early as June 22 , 2026, and make a hiring decision at any time after. It will be to your advantage to submit materials as soon as possible. Please review the opportunity details below and forward this message to others you feel may be qualified. The Education and Outreach unit is a team working in specialized positions. This position participates in and supports specific agency-wide programs focused on educating external customers on their business licensing and tax reporting responsibilities, and other education and outreach efforts to increase voluntary compliance. In the Taxpayer Services Division, this position will provide education and participate in workshops and speaking engagements to increase voluntary compliance. This position will also provide expert-level analysis and advice to management and staff for education and outreach.
You can also expect to:
Review, update, and evaluate website content to ensure the information is up to date Support and present on behalf of the agency's Speaker Network program. Create, review, and update taxpayer education training videos for posting on the agency website. Build and update data slices in the ATLAS Testing (WAT) and/or Training (WAY) environments. Conduct data research, analysis, and gather input from stakeholders. Support Education & Outreach Team initiatives related to data analysis and industry-specific education. The required qualifications are key competencies that have been successfully demonstrated through experience or education. To join our team, you must possess the following knowledge, skills, abilities, and competencies:
Knowledge of:
State of Washington Revenue Act of 1935, as amended, and related Washington Administrative Code regulations; business licensing provisions of Revised Code of Washington (RCW 19.02); rules, policies and opinions, writings and publications pertaining to the program; tax structure and public finance; methods of determining need for public information and education, state government, departmental organization, programs, and functions. Demonstrated ability to research, interpret, and apply Washington tax laws, rules, policies, and related guidance materials, gained through progressive experience analyzing complex tax issues or performing tax policy, compliance, or advisory work. Demonstrated skill in developing and delivering presentations or training to diverse audiences, including business owners, industry groups, tax professionals, or government entities, supported by prior experience providing workshops, webinars, or public speaking engagements. Demonstrated ability to manage multiple complex assignments and competing priorities to meet deadlines in an environment involving frequent interruptions, supported by past experience coordinating program activities, events, or deliverables. Demonstrated customer-service orientation and ability to communicate effectively and empathetically with diverse audiences, including those with complex or challenging needs, as shown through experience providing assistance, guidance, or education in a public-facing role. The ability to take action to learn and grow: This equity competency identifies people who are curious about themselves and others who take responsibility for knowing their own strengths and weaknesses, and who use their learning to make government programs and processes more efficient and effective to serve all in Washington. The ability to take action to meet the needs of others: This equity competency identifies people who are flexible, adaptable, customer-service focused and willing and able to empathetically respond to the unique needs of the people they work with and serve. Uses an equity & inclusive approach: Actively seeks to understand and appreciate the diverse backgrounds, perspectives and experiences of colleagues, customers and communities. Encourages an inclusive culture where everyone feels valued and respected. Uses an equity lens that applies an objective perspective to daily work by considering impacts on the people we serve, particularly marginalized groups, by actively identifying and removing inequitable barriers. Preference may be granted to candidates who possess the following: A bachelor's degree in business or public administration, accounting, public finance or closely allied field AND two (2) years of experience applying, researching, or analyzing tax policies, laws, rules, and regulations. To be considered Complete/update your online application as it will serve as your resume. Attach a cover letter that clearly addresses the competencies above. •This is expected to be a very competitive recruitment. It will be to your advantage to ensure you address all of the qualifications and follow the application instructions. To take advantage of Veteran's preference, please attach your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attachment. Questions? Hello, my name is Patrick, and I will be assisting with this announcement. As a 20-year Army veteran, I understand the difficulty of finding an enjoyable career with a work-life balance. At Revenue, we pride ourselves on connecting talented individuals with opportunity and would like to answer any questions you have. Please contact any part of the Staffing team at Jobs@dor.wa.gov or give me a call (360) 704-5738. The Human Resources Division may use referrals from this recruitment to help fill future similar vacancies for six months. This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA). For current Department of Revenue employees and union members of the WPEA, current promotion rules will apply if selected. The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply. If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
