Information Technology Coordinator

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Luxurious mountain lodge in the heart of the American West. Nestled in a verdant mountain valley, Five-Star Four Seasons Resort and Residences Jackson Hole is surrounded by some of America's most rugged peaks, celebrated ski runs and wildlife in nearby Grand Teton National Park. Adventure for every season awaits, complemented by luxurious guest rooms and onsite amenities. Responsibilities Assist in the daily operations of the Information Technology department, ensuring efficient system performance. Provide timely and professional technical support to staff and hotel guests, resolving hardware, software, and network issues. Manage and respond to help desk tickets in a timely, accurate, and confidential manner. Support system administration tasks, including user account management, access control, configuration, and documentation. Maintain and support desktop systems, applications, and regular patch/update processes. Monitor and support server infrastructure, including performance, upgrades, OS patching, and troubleshooting. Help ensure continuous operation of critical hotel systems (e.g., PMS, POS, network, telephony, and internet services). Assist in maintaining IT security standards, including PCI compliance, antivirus protection, and access controls. Support network infrastructure, including wired/wireless networks, Active Directory, firewalls, and failover systems. Provide technical support for meetings, events, conference rooms, and guest-facing technology services. Coordinate with vendors and third-party providers for IT services, support, and issue resolution. Participate in IT projects, system upgrades, property rollouts, and new technology implementations. Train and support users on systems, applications, and IT best practices. Maintain professional relationships across departments while upholding company standards, policies, and service levels. Preferred Qualifications Must be willing to work a flexible schedule. This may include some evenings, weekends and holidays. Experience in IT support, systems administration, or a related technical role. Prior experience in a luxury hospitality highly preferred. Knowledge of desktop operating systems, enterprise applications, and basic server environments. Experience or familiarity with computer networking concepts (e.g., TCP/IP, Wi-Fi, and network infrastructure) preferred. Understanding of IT security practices, compliance standards (including PCI), and system availability requirements. Candidates must have excellent personal presentation and interpersonal skills. Must be able to push, pull and lift 50 lbs minimum continuously throughout the day. Stand and walk 8 hours per day. Successful candidate must possess legal work authorization in the United States. Benefits! Discounted housing available Employee Travel Program! Medical, dental and vision insurance for you and your family 5 Weeks PTO Retail, spa and F&B discounts Free Employee Cafeteria meals Free uniform dry cleaning Discounted/transferable ski passes Free ski storage We look forward to receiving your application! Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.