Information Technology Analyst (Principal) Business Relationship Manager (BRM)

Solano County Department of Information Technology (DoIT) provides customer-oriented and convenient access to information and services through the use of technology; anytime - anywhere. The County strives for cost-effective use of technology, with interactive exchange and sharing of data within departments, with constituents, with other governments and business partners. The guiding principles of DoIT are: Support and facilitate access to County information for the public and its employees and to help the County conduct its business in a fast and easy manner Support the business goals of the County in an efficient, cost-effective manner Provide safe and secure systems and an integration mechanism to streamline business practices Provide ongoing technology training for staff Provide opportunities for constituents to utilize technology in their interaction with the County Share and exchange information using multiple channels Click here to learn more about the Department of Information Technology

THE POSITION

The BRM Manager is a supervisory-level position within the IT Service Delivery Division responsible for overseeing the operations, performance, and service delivery outcomes of the Business Relationship Management Office (BRMO). Reporting to the IT Service Delivery Manager, this role implements divisional priorities and supports alignment between technology services and departmental business needs. This position serves in both a supervisory and operational capacity. The BRM Manager directly supervises Business Systems Analyst (BSA) staff and is responsible for workload coordination, performance management, coaching, staff development, and maintaining a collaborative, customer-focused team environment. The BRM Manager also oversees core BRMO functions, including governance committee coordination, departmental IT portfolio oversight, IT solicitation guidance, and facilitating the translation of departmental business continuity requirements into disaster recovery technology planning and portfolio recommendations. This role is responsible for establishing BRMO policies and procedures, refining IT Intake and Demand management processes, and maturing the program against industry standards. The BRM Manager works in close partnership with the ITSM, PMO and EUS to align cross-functional processes and ensure a seamless experience for business unit customers. As an ITIL-aligned organization, this position is expected to champion ITIL 4 principles and apply value stream management practices to improve service delivery quality and efficiency. This is a high-visibility position requiring sound independent judgment, executive-level communication skills, and the ability to drive results through both direct authority and organizational influence. Current Solano County Department/Office employees are invited to apply for this promotional opportunity. The eligible list created as a result of this recruitment will be used to fill part-time and full-time regular, limited-term or extra-help positions as vacancies occur or the need arises. Click here for Information Technology Analyst (Principal) Job Description

IDEAL CANDIDATE

The ideal candidate is a results-driven IT professional who brings a demonstrated combination of supervisory leadership and Business Relationship Management (BRM) program ownership. They have a proven track record of directly managing Business System Analyst (BSA) or BRM teams, maturing a BRM program, and leading governance structures that drive alignment between IT and business unit partners. This individual is experienced in managing departmental IT portfolios, refining demand and intake processes, guiding solicitation efforts, and supporting business continuity planning in collaboration with business stakeholders. They work effectively across organizational boundaries; partnering with the IT Service Management (ITSM), Project Management Office (PMO) and End User Services (EUS) to align programs and processes and bring applied knowledge of ITIL 4 and value stream management to continuously improve service delivery. A skilled communicator and trusted advisor, this individual is equally effective engaging frontline analysts, department leaders, and executive stakeholders.

Education:

Bachelor's degree from an accredited college or university, preferably in Information Technology or related field.

Experience:

Six (6) years of information technology systems and/or application development and support experience including two (2) years of project lead or supervisory responsibility.

Note:

Additional experience may substitute on a year for year basis for the educational requirement.

LICENSING, CERTIFICATION AND REGISTRATION REQUIREMENTS

Applicants may be required to possess a valid California Driver's License, Class C. Some positions in this class will require technical certifications demonstrating expertise in specific bodies of knowledge.

Note:

All licenses, certificates and registrations requisite to the position must be kept current while employed in this class. This may include the completion of continuing education units to maintain the required registration in good standing. Desired Certifications Certification Issuing Body Certified Business Relationship Manager (CBRM) BRM Institute BRM Professional (BRMP) BRM Institute Certified Business Analysis Professional (CBAP)

IIBA ITIL 4

Foundation AXELOS / PeopleCert ITIL 4 Managing Professional (MP) AXELOS / PeopleCert ITIL 4 Strategic Leader (SL) AXELOS / PeopleCert PMI Professional in Business Analysis (PMI-PBA) PMI PMI Agile Certified Practitioner (PMI-ACP) PMI Project Management Professional (PMP) PMI Certified SAFe® Agilist (SA) Scaled Agile Value Stream Management Foundation (VSMF)

DASA / LFC

Agile Analysis Certification (AAC) IIBA Lean Six Sigma Green Belt or higher Various

SELECTION PROCESS 05/19/2026

- Deadline to submit application and required documents. 05/25/2026 - Tentative week for scoring supplemental questions. Based on the information provided in the application documents, the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination . Depending upon the number of applications received, the selection process may consist of an initial application screening, a mandatory information meeting, a supplemental questionnaire assessment, a written and/or practical exam, an oral board exam, or any combination listed. Responses to supplemental questions may be used as screening and testing mechanisms and will be used to assess an applicant's ability to advance in the process; as such, responses to supplemental questions should be treated as test examination responses. Information contained herein does not constitute either an expressed or implied contract. All potential new hires and employees considered for promotion to management, confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted. These provisions are subject to change.

RETIREES

- Solano County invites all qualified candidates to apply for positions; however pursuant to Government Code Section 21221(h) and 21224, hiring restrictions may apply to California Public Sector Pension Plan Retirees.

HOW TO APPLY

Applications must be submitted through the NeoGOV system. Paper copies of applications are not accepted. All additional application materials as requested in the job announcement (e.g.: degree/transcripts, certificates, licenses, DD-214, ADA Accommodation Request, etc.) must be submitted by the date indicated above. Resumes are not accepted in lieu of completing the application. You will be evaluated based on the information provided on the application. Please ensure any experience you believe qualifies you for the job is reflected in your application's employment history. When completing employment details and/or responding to supplemental questions, do not write "see resume," as resumes will not be reviewed and this will be considered an incomplete application. Previously submitted application materials (e.g., copies of diploma and/or transcripts, etc.) for prior recruitments will not be applied for this recruitment but must be re-submitted for this recruitment. Any further questions can be directed to the Department of Human Resources at (707) 784-1113, business hours are Monday-Friday, 8:00 a.m.-5:00 p.m. EOE/AA Please note that all dates/times listed in the job announcement are Pacific Time.

DEGREE REQUIRED, SUBMITTAL BY FINAL FILING DEADLINE A

Bachelor's degree is required for this position . All candidates are strongly encouraged to submit a copy of their college diploma (verifying the degree, date earned and area of specialization) or official/unofficial transcripts (verifying institution, student, date, degree and area of specialization conferred) by the final filing deadline. Candidates who fail to submit their diploma or transcripts by the final filing date may be disqualified from the recruitment.

PLEASE NOTE THE FOLLOWING

Candidates who attended a college or university that is accredited by a foreign or non-U.S. accrediting agency must have their educational units evaluated by an educational evaluation service. The result must be submitted to the Human Resources Department no later than the close of the recruitment. Please contact the local college or university to learn where this service can be obtained. How to Submit Your Documents In addition to uploading attachments when applying online, candidates may submit documents by fax to (707) 784-3424, or by email to recruitment@solanocounty.gov . Be sure to include the recruitment title (Information Technology Analyst (Principal)) and the recruitment number (26-367070-02) in the subject line of your email or fax.