Senior IT Manager

Senior IT Manager BirdEye Inc India Palo Alto, CA Job Details Full-time 8 hours ago Qualifications ITIL Foundation Stakeholder engagement ITIL Certification Network hardware support Wireless networking Supplier management IT service management Windows Team development Hiring Managing budgets in a finance role Cloud-based systems Team management Computer hardware Requirements analysis Mentoring Forecasting Vendor relationship management Technology budget management IT Business requirements Network infrastructure management Server management 802.11 (Wi-Fi) Stakeholder management

Full Job Description Description:

About Birdeye Birdeye is the leading agentic marketing platform for multi-location brands. Companies like H&R Block, Aspen Dental, and Caesars Entertainment use Birdeye to manage marketing across thousands of locations — from how they get found, to how they convert, to how they retain customers. Our platform replaces disconnected point tools with AI agents that execute work at the location level — responding to reviews, updating listings, publishing content, and driving conversions. Backed by Marc Benioff, Jerry Yang, and Accel-KKR, Birdeye was named to G2's 2026 Best Agentic AI Products list — appearing alongside the world's leading AI companies. We're expanding rapidly into enterprise, with growing adoption across large, multi-location brands.

Job Summary:

The Senior IT Manager will lead and manage the Birdeye's IT infrastructure, applications, and support teams across all global locations. This role is responsible for overseeing the development, implementation, and maintenance of technology systems and ensuring the security, efficiency, and performance of IT operations. The Senior IT Manager will play a strategic role in aligning IT initiatives with business goals, optimizing technology investments, and driving continuous improvements across the IT function.

Responsibilities Leadership & Management:

Lead and mentor a team of IT professionals, fostering a culture of collaboration, innovation, and excellence. Oversee IT operations including infrastructure, applications, security, and support services. Manage relationships with external vendors and service providers. Ensure compliance with industry regulations, security standards, and best practices.

IT Strategy & Planning:

Collaborate with senior leadership to develop and implement IT strategies that support business objectives. Define and implement IT policies, processes, and standards. Plan and execute IT projects, ensuring alignment with business goals, on-time delivery, and within budget. Drive digital transformation initiatives and identify areas for improvement in IT processes and services.

Infrastructure & Security Management:

Oversee the design, implementation, and maintenance of IT infrastructure (networks, servers, storage, and cloud services). Ensure the availability, reliability, and scalability of systems and applications. Lead cybersecurity initiatives to protect systems and data, including risk assessments, vulnerability management, and incident response.

Budgeting & Cost Management:

Manage the IT budget, ensuring efficient allocation of resources. Optimize IT investments to achieve cost savings and improve technology ROI. Track and report on IT performance metrics and financials.

Stakeholder Management:

Work closely with internal stakeholders to understand their technology needs and deliver solutions that meet business requirements. Provide regular updates to senior leadership on IT performance, risks, and opportunities.

Requirements:

Minimum of 10-12 years of progressive experience in Information Technology, with a proven track record of managing complex technical environments. At least 5 years of direct people management experience, including hiring, performance coaching, and developing high-performing technical teams Demonstrated strong stakeholder management skills, with the ability to bridge the gap between technical teams and executive leadership, ensuring IT initiatives align with broader business goals Must be ITIL Foundation certified.

CCNA, MCP

certifications preferred Bachelor and/or Master Degree in Computer Science, Information Systems. Proven work experience leading IT infrastructure in a fast paced, rapidly growing organization with global locations Excellent knowledge of technical management, information analysis and computer hardware/software systems. Expertise in data governance preferred Experience in Systems namely G-suite, RingCentral, Office 365, JIRA, VMWare, Kandji, Scale Fusion Hands-on experience with TCP/IP, Network Switches, Routers, Firewalls, WiFi, Windows, MAC, Google Apps, and other industry leading IT systems. Experience in leading & managing in all aspects of IT operations, including business requirement analysis and design, systems and development, systems operations, network administration and life-cycle management. Ability to work independently and must have strong organizational, communication and customer service skills Expertise in managing IT operations remotely for global locations Manage the relationship of all IT suppliers, vendors, consultants, and other experts. Forecast IT requirements, prepare annual budgets, and manage funds within the budget. Demonstrated ability to analyze and understand trends in the technology industry in order to select hardware and/or software solutions to meet current and future demands of the organization.

Why You'll Join Us:

At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals - we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication. Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference - we make it happen.