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IT Service Delivery Manager

Job

A3 Solutions, Inc.

South San Francisco, CA (In Person)

$135,000 Salary, Full-Time

Posted 1 week ago (Updated 13 hours ago) • Actively hiring

Expires 6/20/2026

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Job Description

IT Service Delivery Manager A3 Solutions, Inc. South San Francisco, CA Job Details Full-time $120,000 - $150,000 a year 13 hours ago Qualifications Technical user customer support Issue tracking Hardware support ServiceNow IP networking Linux Full Job Description Overview We are seeking a dedicated and knowledgeable IT Support professional to join our team. The ideal candidate will provide exceptional technical assistance and support to our users, ensuring that all IT systems are running smoothly. This role requires a strong understanding of desktop support, computer hardware, and networking fundamentals, as well as the ability to analyze and troubleshoot various technical issues. Responsibilities Provide first-line support for IT-related issues, including desktop support and hardware troubleshooting. Assist users with software applications, including Microsoft Office and other essential tools. Monitor and maintain local area networks (LAN) to ensure optimal performance. Utilize ServiceNow for ticket management and tracking of user requests. Troubleshoot DNS and TCP/IP connectivity issues to resolve network problems. Conduct routine maintenance on computer systems and peripherals. Document technical processes and create user guides for common IT tasks. Collaborate with other IT team members to improve service delivery and user satisfaction. Experience Proven experience in IT support or a similar role, with a focus on desktop support. Strong knowledge of computer hardware components and troubleshooting techniques. Familiarity with Linux operating systems is a plus. Understanding of networking concepts, including LAN setup and management. Proficiency in using ServiceNow or similar ticketing systems for issue tracking. Ability to analyze technical problems effectively and provide timely solutions. Excellent communication skills, both verbal and written, with a customer-oriented approach. Join our team and contribute to creating an efficient IT environment that supports our organization's goals!
Job Type:
Full-time Pay:
$120,000.00 - $150,000.00 per year
Work Location:
In person

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