Information Technology Manager

Information Technology Manager

JEFFERSON COUNTY COMMUNICATIONS CENTER AUTHORITY - 2.0

Golden, CO Job Details Full-time $120,082 - $168,118 a year 3 days ago Qualifications Computer science Microsoft Excel Microsoft Outlook Computer Science Operations management IT management 5 years Maintaining patient confidentiality Equipment installation HIPAA Equipment troubleshooting Collaborating with government agencies English Windows Software installation Emergency management System maintenance SQL Schedule management Supervising experience Bachelor's degree Computer hardware Decision making Requirements analysis Conflict management Computer networking Software documentation Managing IT infrastructure GIS software IT services information & network security IT Presentation creation Systems & applications support Technical skills instruction Windows Server administration Senior level Bachelor's degree in computer science Crisis management Team motivation (leadership skill) Communication skills Developing technical user guides Operational budget management Customer complaint resolution Staff development Database software proficiency Performance evaluation Full Job Description Accepting applications from 4/23/2026 - 5/8/2026 Open to both internal and external candidates

Position:

Information Technology Manager Reports To:

Deputy Director of Information Technology FLSA Status:

Exempt Last updated: 4/23/2026

Vision Statement:

Connecting Lives, Surpassing Expectations Core Values:

Compassion, Professionalism, Integrity, Respect, Unity, Accountability, Adaptability Position Summary:

This position is responsible for information technology (IT) operations supporting the Jefferson County Communications Center Authority (Jeffcom). The Information Technology Manager plans, assigns, organizes, supervises, and coordinates the work of assigned information technology personnel. This is a highly technical position responsible for the operation, and reliability of key public safety systems. Duties include the oversight, installation, maintenance, troubleshooting, and improvement of public safety technologies to ensure optimum performance and usability.

Supervision Received:

Works under the general supervision of the Deputy Director of Information Technology.

Supervision Exercised:

Supervises the Systems Administrator, Network Administrator and Software Developer.

Essential Duties, Functions and Responsibilities:

(The duties listed are intended only as illustrations of the various types of work that may be performed and are in no way construed or perceived to be exhaustive. The employee may also be required to perform additional functions and duties as assigned.) Manage assigned operations to achieve goals within budgeted funds and available personnel; plan and organize workloads and staff assignments, review progress, direct changes in priorities and schedules as needed to ensure work is performed in a timely and efficient manner. Supervise assigned staff and plan employee development efforts. Address employee issues and concerns with the Deputy Director of Information Technology and Executive Director as necessary. Oversee the resolution of help desk and other third-party issues. Resolve inquiries, problems, complaints, or emergencies affecting availability or quality of services. Respond to sensitive, technical, or complex inquiries or service complaints. Monitor and recommend standards for hardware and software. Recommend future directions on new projects, including working with member and user agencies to ensure their information technology projects are compatible with Jeffcom systems. Manage assigned areas for system security, including internal and external access, recovery standards and required procedures and documentation. Plan and coordinate installation of hardware, software, and data communication updates, changes and enhancements. Develop and maintain equipment software replacement and upgrade schedule. Provide technical advice to Information Technology staff and other departments on systems, software, hardware, and data communication. Interface with third party technical support personnel and support vendors. Evaluate performance, submit written evaluations, and prepare performance improvement plans. Advise, assist, develop, train, and motivate staff to attain personal and organizational goals. Maintain knowledge of, comply with, implement, and apply Jeffcom's rules, policies and procedures, and criminal laws and ordinances applicable to the position. Identify and analyze system and user needs, as well as equipment requirements. Write system and user documentation, including suggesting language for policies and procedures. Develop and deliver user training and presentations on new systems and upgrades. Perform other technology-related duties as needed or directed. Maintain professional and effective written and verbal communication skills at all times. Consistently provide excellent customer service to all citizens, emergency responders, member and user agencies, vendors, and co-workers. Must maintain confidentiality at all times for our citizens, emergency responders, and employees, including Protected Health Information ("PHI") as defined under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) in a sensitive, information-rich environment. Promote a positive, professional image of Jeffcom always. Participate in public education events as scheduled. Complete job-related trainings and continuing education to maintain and expand skills and knowledge as assigned and required. Perform multiple tasks simultaneously while remaining detail oriented. Investigate and analyze information/data and draw accurate conclusions. Make presentations to public groups, local government representatives, management, and boards. Remain calm and effective during emergencies, even during heavy workloads, exercise good judgment, prioritize emergent and non-emergent situations accurately, and obtain and act on information quickly and accurately. Maintain regular, predictable, and punctual attendance. Work in excess of 40 hours in a work week, as required, including evenings, holidays, and weekends, including being on call, as-needed, and promptly handle urgent calls for service regarding system problems and outages during off-duty hours. Work cooperatively with vendors, emergency responders, member and user agencies, and co-workers. Perform any additional duties as assigned.

Minimum Education, Experience, License and Certification Requirements:

Bachelor's degree in computer science or related field preferred. Minimum of five (5) years of experience in the information technology field with demonstrated increasing supervisory responsibilities. Prior experience in a Public Safety operations environment a plus. Ability to obtain

CCIC/NCIC

certification within six (6) months of hire. This includes being able to pass a background check. Ability to remain drug and alcohol free; marijuana use is not allowed, even if medically prescribed.

Required Knowledge, Skills and Abilities:

Knowledge of principles of supervision. Must exercise independent judgment and initiative, manage interpersonal and organizational conflicts and establish and maintain effective working relationships with administration, community contacts, and the general public. Ability to select, supervise, train and evaluate IT staff. Excellent working knowledge of Microsoft Windows, Windows Server, Microsoft SQL Server and Microsoft Office (Outlook, Word, Excel, PowerPoint). Computer networking, security, and SQL database experience. Familiarity with public safety systems including computer aided dispatch (CAD), Geographic Information Systems (GIS), and telephony. Skill in giving verbal presentations. Skill in demonstrating critical thinking and functioning under extreme stress. Skill in following complex verbal and written instructions, policies and procedures. Skill in communicating with others and to assimilate and understand information in a manner consistent with the essential job functions. Skill in communication and interpersonal skills as applied to interaction with coworkers, Board members, the public, etc., sufficient to exchange or convey information and to receive work direction. Skill in making sound decisions in a manner consistent with the "Essential Duties, Functions and Responsibilities". Ability to read, write, speak, and understand the English language at a level adequate to perform the duties of the position.

Physical Demands:

Lifting and Carrying:

Position requires ability to frequently lift/move objects of up to 10 pounds in weight, and occasionally lift/move objects of up to 25 pounds in weight.

Body Positions:

This position will involve sedentary, administrative work in an office environment. This position requires ability to sit for extended periods, and frequent pushing, pulling, pinching, gripping, reaching over head, reaching away from body, and repetitive motions. Standing, walking, kneeling, stooping, bending, lifting, and squatting also will be required as necessary to perform the duties of the position.

Vision and Hearing:

Use of sensory activities, such as talking, seeing, and hearing, will be required frequently. Position requires close vision and the ability to adjust focus.

Mental Requirements:

Information Retention:

Must be able to read, remember and use policies, procedures, criminal laws and ordinances that apply to the position.

Language Ability:

Must be able to speak English clearly and concisely to communicate with callers, emergency responders, and co-workers.

Reasoning:

Ability to apply common sense understanding to carry out instructions furnished in written or oral form and to solve problems with good judgment and decision-making skills.

Work Environment and General Information:

Work in a restricted access area, typical office environment with other staff speaking on phones and radios in communications center. Occasionally may have to work in server room or other equipment areas that are kept at lower temperatures for periods of time to repair, maintain or replace equipment. Contact with other public jurisdictions and members of private industry. Contact with employees in work unit and in other departments. Work under general supervision with supervisor available to resolve unusual or complex work problems.

ADA Compliance Statement:

The human resources goal of Jeffcom is to select and retain the best qualified applicant for each available job. An applicant's or employee's disability will not remove the application from consideration or current employee from his/her job if the applicant or employee is able to perform the essential functions of the job with or without reasonable accommodation, unless such accommodation will result in undue hardship for Jeffcom or pose a safety risk to the applicant, employee, or others. Jeffcom complies with the American with Disabilities Act. If you require a reasonable accommodation in order to apply for this position, please contact the Human Resources Manager. The job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.