Contact Center Administrator

Job Description Job Alerts Link now Center Administrator

Company:

Triple-S Salud

Posting Start Date:

4/7/26 At Triple-S, we aremitted to providing meaningful job experiences for Valuable People (Gente Valiosa). We strive for excellence in everything we do, from the way we work together to the way we serve our customers. When you join Triple-S, you will be key to our efforts on delivering high-quality and affordable healthcare as well as contribute to our purpose to enable healthier lives. We serve more than 1 million consumers in Puerto Rico through our Medicare Advantage, Medicaid, Commercial, Life and Property & Casualty Businesses. Let's build healthiermunities together, join now!

JOB SUMMARY

Responsible for ensuring the security, reliability, andpliance of thepany's telmunications systems, which support service operations, customer engagement, and administrative workflows, epassing voice, data, and accessibility services, including TTY. This role involves developing and implementing thepany's telmunications infrastructure, including installing, configuring, maintaining, supporting, and optimizing all telephone systems and services, voicemail, PBX, and Centermunication systems.

ESSENTIAL FUNCTIONS

Strategy and Planning Manage and administrate entire telmunications infrastructure and its associated software, including Center, call management systems, voice mail, interactive voice response, and video conferencing systems. Develop long range telmunications development plans in accordance with stated business strategy. Design and oversee telmunications projects with a goal to improve or expand the current infrastructure. Develop, implement, and maintain policies, procedures, and training plans for telmunication systems administration and appropriate use. Work with end users to establish service level agreements based on user requirements. Assess need for any system reconfigurations (minor or significant), make rmendations, and execute them as require. Acquisition and Deployment Conduct research on emerging products, services, protocols, and standards in support of telmunications equipment procurement and development efforts. Interact and negotiate with vendors, outsourcers, and contractors to securemunications products and services in a timely and professional manner. Administer all contracts for telmunications equipment and services. Prepare telmunications budget rmendations. Operational Management Administer add, move, and change requests from end users as well as new line installations as required. Monitor and identify capacity and performance issues for telmunications traffic to ensure continued, uninterrupted operation of telmunications systems. Generate telmunications usage and inventory reports as required. Conduct testing and development of disaster recovery plans to detect faults, minimize malfunctions, and backup systems. Oversee and implement the acquisition and installation of state-of-the-art telmunications equipment. TTY and Accessibility Services. Configure, maintain, and test TTY-TDD devices and relay services. Ensure TTY systems are integrated with call routing, auto attendants, and emergency lines. Train staff on proper use of TTY equipment and relay protocols.

EDUCATION

Bachelor's Degree in Computer Science

EXPERIENCE

Bachelor's degree in information technology, Computer Science, or a related field with 5 years of hands-on Network Engineer and Extensive experience in network design and deployment. Or 10 years of experience in lieu of.

LICENSES AND CERTIFICATIONS

COMPETENCIES It ispany policy to seek for the qualified applicants for positions throughout thepany without distinction of race, color, national origin, religion, sex, gender identity, real or perceived sexual orientation, civil status, social condition, political ideologies, age, physical or mental disability, veteran status or any other characteristic protected by law. Drug-freepany. Equality Employment Opportunity/Affirmative Action for People with Disabilities/Veterans. Employer with E-Verify to verify the eligibility of employment of all the new employees. We encourage Veterans and Disabled to . now