IT Service Delivery Manager SME

IT Service Delivery Manager SME Savvee Inc. - 3.2 Washington, DC Job Details Full-time 9 hours ago Benefits Commuter assistance Disability insurance Health insurance Dental insurance Employee assistance program Vision insurance Qualifications Investment Project portfolio management Data Integration (Data management) PMP Customer service IT service management Bachelor's degree IT portfolio management IT AI Senior leadership Full Job Description Savvee Inc. is seeking a senior IT Service Delivery Manager SME to support our federal client onsite in Ashburn, VA. The ideal candidate will provide portfolio‑level leadership for IT service delivery and governance, designing and operating intake, prioritization, and reporting processes that align investments with strategic objectives. This role is well suited for someone who excels at guiding teams through complex governance environments, synthesizing financial and operational data into clear insights, and partnering with senior leaders to continuously improve service delivery outcomes.

ESSENTIAL FUNCTIONS

Providing senior SME support for IT service delivery and portfolio governance. Designing, implementing, and operating formal intake, triage, and prioritization processes. Assessing incoming work for strategic alignment, feasibility, and resource impact. Coordinating prioritization and workload sequence with Government leadership. Supporting investment governance activities. Developing and maintaining governance deliverables and executive reporting. Integrating financial, operational, and delivery data for decision‑ready reporting. Overseeing and guiding contractor staff in performing intake, governance, and portfolio support. Identifying portfolio risks, dependencies, and tradeoffs and elevating as required. Supporting continuous improvement of service delivery and governance processes. Preparing executive‑level briefings and analytical products for leadership. Understanding the organizational policies and procedures for accuracy of solutions and deliverables to the client. Demonstrating a commitment to quality and customer support.

REQUIRED EDUCATION AND TRAINING

Bachelor's degree in Information Technology, Computer Science, Information Systems, Business, or related field PMP certification

MINIMUM EXPERIENCE AND SKILLS REQUIRED

Fifteen or more years of experience supporting federal IT service delivery and portfolio management, including portfolios with multiple concurrent programs and stakeholders Fifteen or more years of senior advisory experience supporting CIOlevel or Directoratelevel leadership Experience with enterprise portfolio governance, intake, and prioritization Experience with CPIC, FITARA, and federal IT investment oversight Experience supporting governance processes Experience with the integration of financial, schedule, and performance data for decision support Experience with oversight and supervision of contractor staff who support intake and portfolio functions Must have the ability to obtain the client's suitability Proven familiarity with Artificial Intelligence (AI) concepts and responsible use of AIassisted tools Excellent written and verbal communication skills A highly motivated selfstarter Must be motivated and have excellent customer service skills

DESIRED BUT NOT REQUIRED QUALIFICATIONS

An ITIL, Agile, SAFe, or similar certification preferred Direct experience supporting CBP OIT is strongly preferred

EOE Statement:

Savvee Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, national origin, disability, veteran status, pregnancy, genetic information, sexual orientation, gender identity, or any other characteristic protected by state, federal, or local law. EEOC- Eligibility to

Work:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. About Savvee Inc. Savvee Inc. is where integrity meets innovation. As a Service-Disabled Veteran-Owned Small Business (SDVOSB), we hire professionals known for reliability, expertise, and exceptional service to support federal clients in IT, HR, and administrative solutions. We value each employee's contribution and reward excellence with competitive pay, spot bonuses, and robust benefits:

• Health, Dental, Vision
• Company-paid Life & Disability
• 401K with 100% vesting from first paycheck
• Paid leave, EAP, commuter benefits
• Training assistance & charitable opportunities Savvee is an equal opportunity employer committed to diversity and compliance with federal hiring laws.