Information Technology Operations Manager

Job description Southern States Material Handling is more than just forklifts! With our flagship brands of Toyota and Raymond, we pride ourselves in successfully partnering with our customers to offer solutions that keep businesses running! Specializing in new & used equipment, operator training, equipment rentals, fleet management, service & repair, and warehouse solutions; Southern States Material Handling solves problems. As an IT Operations Manager with

Southern States Material Handling:

You will contribute to making Southern States Material Handling a leader in the material handling industry by providing strategic leadership across IT operations. This role focuses on building strong executive and cross-functional relationships, driving IT strategy, and ensuring the organization's technology platforms are scalable, secure, and aligned with business goals. You will lead the evolution of IT from a reactive support function to a strategic business partner, with a strong emphasis on ERP optimization, cloud transformation, and operational excellence! Come be a part of our Toyota family! Top of the Line Benefits!! 401(k) with company matching Dental insurance Health insurance Vision Insurance PTO and Vacation Paid Holidays Flexible Spending Account Life Insurance Tuition Reimbursement What we're looking for: Strong understanding of ERP architecture (Microsoft Dynamics NAV/Business Central preferred) and system integration. Experience with Microsoft Azure and cloud-first environments. Knowledge of Managed Service Provider (MSP) models and vendor governance. Experience supporting multi-site enterprise operations and field service environments Strong analytical, problem-solving, and communication skills Ability to manage multiple priorities in a fast-paced environment Experience with IT infrastructure, networking, and enterprise applications Proven ability to manage performance metrics such as uptime, service levels, and project timelines Strong leadership, team development, and organizational skills Ability to communicate technical concepts to non-technical stakeholders

Education and Certification Needed:

Bachelor's degree in Computer Science or related field (or equivalent experience) 8-12+ years of experience in ERP and enterprise IT leadership roles Prior experience as an IT Manager, ERP Manager, Applications Manager, or Solutions Architect preferred Deep experience with Microsoft Dynamics NAV / Business Central Proven experience leading ERP implementations, migrations, and SaaS transitions Experience with Power Platform, automation, and reporting tools Experience in manufacturing, industrial, or field service environments preferred Proven leadership experience managing teams and complex IT initiatives What you'll

Do:

Serve as a trusted technology advisor to executive leadership, helping align IT strategy with overall business goals and growth initiatives Lead IT operations across the organization, ensuring systems, infrastructure, and applications are reliable, scalable, and positioned to support long-term success Own and drive the strategy, performance, and ongoing optimization of Microsoft Dynamics 365 Business Central, ensuring it becomes a true business enabler across branches and service operations Oversee Managed Service Providers (MSPs), acting as the primary escalation point while ensuring strong governance, clear service levels, and accountability aligned with company priorities Lead ERP modernization efforts, including cloud-first initiatives, system enhancements, and adoption of Power Platform tools to drive reporting, automation, and operational efficiency Provide oversight of cloud and infrastructure environments, particularly within Microsoft Azure, ensuring system performance, availability, and data protection standards are met

Network & Multi-Site Operations:

Oversee connectivity across all branch locations and territories, ensuring reliable LAN/WAN performance and seamless access for both in-branch teams and mobile field technicians

Security, Compliance & Risk:

Partner with internal leadership and external vendors to maintain a strong security posture, including identity management, access controls, data protection, and participation in audits and risk assessments

Enterprise Applications & Endpoints:

Ensure stability and performance of Microsoft 365, endpoint devices, and line-of-business applications, supporting both office-based and field employees Coordinate cross-functional projects with vendors and internal teams, ensuring alignment, execution, and successful delivery of infrastructure, security, and platform initiatives Develop and implement IT policies, procedures, and best practices to improve efficiency, consistency, and service delivery across the organization Lead, mentor, and develop IT team members, fostering a culture of accountability, collaboration, and continuous improvement Support recruiting, workforce planning, and succession initiatives to ensure strong team capability and future growth Monitor performance metrics across IT operations (uptime, service levels, project timelines, user satisfaction) and drive continuous improvement initiatives Act as a key driver in transforming IT from a reactive support function into a proactive, strategic partner to the business

Location:

Corporate Tampa offices (office based-some hybrid) Mon-Fri 8am - 5pm Travel- Up to 15% regional travel SSMH is an equal opportunity employer. SSMH does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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