Director of Information Technology

Director of Information Technology The Kahala Hotel & Resort - 3.2 Honolulu, HI Job Details Full-time $130,000 - $150,000 a year 6 hours ago Qualifications Network administration Preventative hardware maintenance PCI Vendor management Printer (troubleshooting support) Information security compliance Cloud-based systems Access control implementation Computer hardware Hardware support Telecommunication Guest services IT security management Identity and access management (IAM) solutions Network infrastructure management Senior level

OPERA POS

systems Active Directory management Mobile devices Identity & access management

Full Job Description Salary Range :

$130,000 - $150,000 / annual compensation

Basic Job Function :

The IT Director ensures technology systems effectively support hotel operations, guest services, and admistrative functions while maintaining compliance with Hotel standards, cybersecurity protocols, data privacy regulations, and PCI requirements. This role managers the hotel's IT infrastructure, including networks, servers, telecommunications, internet connectivity, hardware, software, and

PMS, POS

as well as guest service technologies.

Essential Functions :

Oversee and maintain the resort's network infrastructure to ensure secure, reliable and high-performing connectivity across all operational and guest service areas. Manage and support resort hardware systems, including servers, workstations, printers, mobile devices. Consults daily with management to review current operational conditions, including but not limited to, completed and projected work, IT requirements, and other issues significant to the smooth operation of the IT Department. Serve as the hotel's subject matter expert for Oracle Micros POS system, including configuration, troubleshooting, maintenance, upgrades and operational support. Administer and support Oracle Opera Cloud to ensure seamless hotel operations and guest service functionality as well as Microsoft 365 applications, email systems, collaboration tools and security features. Oversee PBX telephone systems, including programming, maintenance, and troubleshooting and vendor coordination. Manage and maintain Active Directory environments, including user accounts, permissions, security groups, and access controls. Coordinate technology upgrades, preventive maintenance, and system implementations with internal departments and external vendors Responds to critical technology outages and operational emergencies as needed to minimize disruption to hotel operations and guest satisfaction.