IT Support and Infrastructure Manager

IT Support and Infrastructure Manager The Arcadia Family of Companies - 3.6 Honolulu, HI Job Details Full-time $85,000 - $120,000 a year 1 day ago Benefits Paid holidays Health insurance Dental insurance Flexible spending account Paid time off Employee assistance program Vision insurance 403(b) Qualifications Technology purchasing Collaborate with healthcare professionals Vendor relationship building Endpoint Security Computer science Strategic management Data storage Long term care experience Long-term care regulations Renovation Bachelor's degree in information technology Computer Science Operations management Incident management Wireless networking Achieving HIPAA compliance Automation IT asset management Technical documentation 5 years Project planning CCNA Regulatory compliance High availability architecture HIPAA Mid-level Windows Hyper-V System maintenance EMR/EHR Analysis skills Patch management Bachelor's degree IT experience within healthcare Cloud infrastructure implementation Team management System risk assessment (security system operation) NIST standards CompTIA Network+ Network switching Azure AD Vendor relationship management Server virtualization Telecommunication Business continuity planning Vulnerability management SAN IT VMware Problem management Network routing Systems & applications support Network infrastructure management Training Equipment inventory management CompTIA Security+ Network Attached Storage (NAS) Bachelor's degree in computer science Project leadership Escalation handling Communication skills PowerShell Shell Scripting Active Directory management High availability Information Technology IT disaster recovery planning Full Job Description •This is an on-site position located in Honolulu, Hawaii.•The Arcadia Family of Companies is a local non-profit organization committed to providing senior living excellence in a gracious, compassionate, and dynamic environment which meets the spiritual, physical, and social needs of every resident, client, and member we serve. Why Join Us Our employees are at the heart of everything we do. We foster an environment rooted in kindness, compassion, and respect. Our culture emphasizes collaboration and teamwork, all within a supportive setting that puts our residents, clients, and members first. Every day, we take pride in making a positive difference in their lives. Join us and become part of a remarkable team where every member is valued! Enjoy the

Benefits Healthcare:

Medical, dental, and vision coverage for employees and dependents; flexible spending account, and Employee Assistance Program.

Retirement Savings:

Generous 403(b) Retirement Plan with 8.5% employer contribution every paycheck based on gross income after completion of one year of employment when you contribute 4% or more.

Free Employee Meals:

More time to relax and let our chefs take care of your meals.

Paid Time Off:

Enjoy 10-20 vacation days based on tenure, plus 11 paid holidays - and yes, your birthday is a paid holiday!

Sick Leave:

After 90 days of employment, you receive 5 days of sick leave and can accrue up to 90 days, ensuring you have the support and flexibility you need when it matters most.

Professional Development:

Education Assistance Program for qualified employees who want to become Certified Nurse Aids (CNAs) Access to a wide array of online training courses through Relias, empowering you to enhance your professional skills; and much more! What You'll Do Oversees the daily operations, reliability, and strategic development of AFC's technology infrastructure. This role manages the IT Help Desk, network environment, servers, telecommunications, and endpoint systems that support residents and staff across the organization. The manager ensures technology services are secure, responsive, and aligned with the organization's mission to deliver high-quality care and exceptional customer service and technology experiences. Work Schedule Full-time, Monday through Friday, 8:00 AM to 4:00 PM, with flexibility to be on call and work weekends as needed.

Compensation Salary Range:

$85,000.00 - $120,000.00 Responsibilities Oversee the planning, implementation, and maintenance of all IT infrastructure, including servers, storage, wired/wireless networks, telecommunications, and cloud services. Ensure high availability, resiliency, and performance of core systems supporting clinical, operational, and engagement platforms (e.g., EHR, HER integrated systems, life-safety systems, resident engagement technology). Manage data backup, disaster recovery, and business continuity processes. Evaluate and implement infrastructure upgrades, replacements, and lifecycle planning. Lead or support infrastructure and support-related projects, including network modernization, EMR upgrades, resident-facing tech deployments, and building expansions or renovations. IT Support Leadership Lead and supervise the IT support team, including help desk technicians and systems/network administrators in daily operations and strategic project initiatives. Develop and enforce service desk procedures, SLAs, and escalation workflows. Oversee incident, request, and problem management to ensure timely resolution and positive end-user experience. Provide hands-on support for complex or escalated technical issues. Security and Compliance Collaborate with IT leadership to maintain strong security posture, including endpoint protection, access controls, vulnerability management, and patching. Ensure compliance with HIPAA, NIST and other applicable long-term care regulatory requirements. Participate in cybersecurity risk assessments and support remediation efforts. Vendor & Technology Management Manage relationships with hardware, software, telecom, and managed-service vendors. Oversee procurement of IT equipment and services; maintain accurate asset inventory. Ensure vendor deliverables meet quality, budget, and performance expectations. Collaboration & Communication Partner with clinical, administrative, facilities, and resident services teams to ensure technology supports operational needs. Provide user training, documentation, and education on tools, policies, and best practices. Communicate outages, maintenance schedules, and technology updates effectively. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).

Preferred certifications:

CompTIA Network+ / Security+, CCNA, Microsoft, or equivalent. 5-7+ years of progressive IT experience in systems administration or infrastructure roles. Experience in healthcare, senior living, or similarly regulated environments preferred. Strong knowledge of server, network, security, and cloud technologies. Technical Skills Windows Server, Active Directory, Azure AD/M365 administration. Virtualization (VMware/Hyper-V), SAN/NAS storage systems. Firewall, switching, routing, and Wi-Fi technologies. PowerShell scripting and automation skills a plus. Soft Skills Strong analytical, diagnostic, and problem-solving skills. Excellent communication skills, including documentation and user interaction. Ability to balance proactive system improvements with daily operational needs. Strong commitment to service excellence in a mission-driven environment serving older adults. Physical Requirements Ability to lift up to 40 lbs for equipment installation. Ability to climb ladders, access wiring closets, and navigate campus buildings. Occasional evening or weekend work for maintenance windows or emergencies. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to stand and walk. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment While performing their essential functions, employees are occasionally exposed to the following conditions: Air conditioned office environment Indoors without air conditioning Outdoors—all types of weather Hazardous materials Arcadia Family of Companies is comprised of the following non-profit organizations: Arcadia 15 Craigside Arcadia Adult Day Care and Day Health Center Arcadia Home Health and Home Care Services Arcadia at Home Hale Ola Kino by Arcadia Arcadia Family of Companies is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by federal or state law.