Manager IT-Enterprise Applications

Looking for a career where you love what you do and who you do it with? You're in the right place. Healthcare here is different - we're locally owned and led by our physicians, and all decisions are always made right here in Central Iowa. By working at The Iowa Clinic, you'll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we're committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place. Think you've got what it takes to join our TIC team? Keep reading… A day in the life… Wondering what a day in the life of an Manager- IT Enterprise Applications at The Iowa Clinic might look like? The Manager - IT Enterprise Applications provides hands-on leadership for enterprise clinical and business applications, ensuring reliable performance, regulatory compliance, and effective day-to-day operations. This role oversees application support, leads software implementations and optimizations, and develops high-performing teams while partnering closely with clinical, business, and vendor stakeholders. Key Responsibilities Manage daily operations for assigned enterprise applications, ensuring SLA adherence and timely incident/request resolution Lead, coach, and develop application and interface analysts through performance management, training, and succession planning Balance operational support with project work, including resource planning and on-call coverage Execute application projects and roadmap initiatives, including testing, training, and go-live support Oversee software implementations, upgrades, and enhancements, managing scope, timelines, and risk Drive workflow analysis, system optimization, and process improvement across supported applications Partner with clinical, operational, and business leaders to align technology with organizational needs Manage vendor relationships, issue escalation, and participation in vendor forums and training Monitor and report operational performance metrics (SLAs, uptime, backlog, release success) Ensure HIPAA compliance and adherence to organizational security and change management standards Performance Expectations ≥ 90% SLA compliance for P2/P3 tickets; P1 MTTR ≤ 4 hours Median ticket backlog age ≤ 30 days Successful on-time delivery of assigned projects and releases Regular delivery of system optimizations with documented value Strong team retention and defined career growth pathways Qualifications 7+ years of experience in healthcare application leadership (EHR, perioperative, revenue cycle, or data systems) Strong background in application support operations, software implementations, and change/release management Demonstrated ability to lead teams and collaborate across clinical and business functions Excellent communication, organization, and problem-solving skills Bachelor's degree preferred or equivalent experience Know someone else who might be a great fit for this role? Share it with them! What's in it for you One of the best 401(k) programs in central Iowa, including employer match and profit sharing Employee incentives to share in the Clinic's success Generous PTO accruals and paid holidays Health, dental and vision insurance Quarterly volunteer opportunities through a variety of local nonprofits Training and development programs Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on Monthly departmental celebrations, jeans days and clinic-wide competitions Employee rewards and recognition program Health and wellness program with up to $350/year in incentives Employee feedback surveys All employee meetings, team huddles and transparent communication