IT Operations Lead

IT Operations Lead Noblesoft Technologies Inc - 4.8 Boston, MA Job Details Contract $22 - $23 an hour 18 hours ago Qualifications Managing technical support teams ITIL Certification Operations management Field service Team leadership Operational management Change management Technology management Vendor relationship management Vendor communication Productivity software IT department experience Managing tech infrastructure teams Full Job Description Job Summary We are seeking a dynamic and strategic IT Operations Lead to oversee and optimize our organization's IT infrastructure and services. In this pivotal role, you will drive the planning, implementation, and management of IT systems, ensuring seamless operations, robust security, and scalable solutions.

Responsibilities :

I&O High Level Job Role Description I&O is the E2E IT Lead or IT Operation Lead at site providing end-to-end oversight and direction of day-to-day IT activities/operations at a customer site, including all changes that occur to the site IT environments Any management decision to be taken will be submitted to DWFS Leader regarding daily operations. Any decision, governance or stewardship will remain with Customer. Any IT Projects coming at site are managed by Customer Site Leader. I&O can be a resource if needed through SH&E if small request/need. If the need is bigger, we may consider for a SOW. Competence for the

I&O Lead Role:

Minimum 5 Years of Experience in IT Operations and Leadership Good understanding of support processes and ability to manage and develop a team Experience in managing a team of Field Support engineers, IT Support engineers Experience in Vendor service management Excellent communication and co-operation skills Proactive and independent ways of working Fluent oral and written in English. Local language is nice to have ITIL knowledge and certificates are considered an advantage Good interpersonal skills and customer-oriented mindset Should be able to understand the IT Infrastructure, IT Change Management, Basic Understanding of Network and Servers Should be able to work on Microsoft Office tools

Roles & Responsibilities:

Provide IT operational expertise leveraging global industry standards (e.g.: ITIL) and ensuring Customer's global standard are followed Monitors service delivery performance and compliance with high focus on Employee Experience Has a deep understanding of:

The Site :

Infrastructure, IT Challenges, Network Layout, Critical Business Processes The Services :

Who deliver

What, Key Contacts The Employees :

Type, Needs and Challenges #

NOBLE-NON-IT

Pay:

$22.00 - $23.00 per hour

Work Location:

In person