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IT Manager/Director
Job
Robert Half
Pikesville, MD (In Person)
Full-Time
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73
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Job Description
We are looking for an experienced IT Manager/Director to lead technology operations and support a dependable, secure computing environment for teams in Pikesville, Maryland. This role oversees day-to-day infrastructure, user access, endpoint standards, and core cloud services while helping the organization adapt to evolving business and security needs. The ideal candidate brings strong technical judgment, learns new platforms quickly, and can translate IT priorities into practical solutions across multiple office environments.
Responsibilities:
- Direct the administration of Microsoft 365, including account setup, group management, license allocation, and foundational identity tasks within Entra.
- Oversee network operations across more than one office location by coordinating connectivity, firewall performance, switching, VPN access, internet service reliability, and resiliency planning.
- Manage endpoint operations for Windows computers and iOS devices, including deployment, configuration standards, lifecycle support, and mobile device controls.
- Support cloud-based technology decisions by evaluating hosted applications and infrastructure options and maintaining familiarity with core server and identity services in cloud environments.
- Strengthen security operations by monitoring threats, handling email quarantine issues, reviewing suspected phishing activity, and reinforcing sound cybersecurity practices.
- Quickly build working capability in newly adopted business platforms and collaboration tools, becoming a reliable internal resource during the onboarding period.
- Provide guidance on backup approaches, hardware planning, and configuration management to improve consistency, recoverability, and operational stability.
- Assess emerging AI tools and recommend practical use cases that can improve productivity while aligning with business and security expectations.