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IT Operations Supervisor
Job
Forest Area Federal Credit Union
Fife Lake, MI (In Person)
Full-Time
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Job Description
Join the Team as an IT Operations Supervisor Keep Our Technology Running. Help Our Team Thrive. Forest Area Federal Credit Union is looking for an experienced and service-driven IT Operations Supervisor to help lead and support the day-to-day technology operations that keep our organization running smoothly. This role works closely with the CIO and external technology partners to ensure systems are reliable, secure, and aligned with organizational goals. If you enjoy solving problems, improving processes, supporting employees, and making technology easier for people to use — this could be the perfect fit. What You'll Do Oversee daily IT operations and employee technology support Provide hands-on technical support for branch technology, workstations, printers, peripherals, and user systems Coordinate with external technology vendors and support partners Support Microsoft 365 environments, endpoint devices, security tools, and network-connected equipment Assist with onboarding/offboarding technology setup and device lifecycle management Help improve IT processes, documentation, tracking, and operational consistency Support information security, compliance, and risk management initiatives Assist with technology projects, system rollouts, and process improvements What We're Looking For Strong troubleshooting and technical support skills Ability to prioritize issues and manage multiple responsibilities Excellent communication and follow-through Experience working with vendors, systems, and end users Knowledge of Microsoft 365, endpoint devices, and general IT operations A team-oriented mindset with a focus on service and continuous improvement Why Join FAFCU? At Forest Area FCU, we believe technology should support people — both our members and our employees. We're continuing to grow and modernize our operations, and this role will play an important part in shaping the future of our technology environment.