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IT Manager/Director
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Robert Half
Flint, MI (In Person)
Full-Time
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Job Description
Description IT Operations Manager Position Summary:
The IT Operations Manager is responsible for overseeing all technology operations across the organization. This role provides strategic leadership, ensures system reliability and security, and manages day-to-day IT operations. The IT Manager will lead internal IT staff, manage vendors, and ensure alignment between technology and business needs. Duties and Responsibilities:
- Lead and manage the organization's IT operations and strategy
- Oversee Microsoft 365 environment, including security, access, and configuration
- Manage IT staff, including support personnel and future hires
- Develop and enforce IT policies, procedures, and security standards
- Ensure cybersecurity best practices, including MFA, endpoint protection, and monitoring
- Manage vendor relationships (internet, phone systems, software providers)
- Oversee onboarding/offboarding processes and system access controls
- Monitor system performance and ensure uptime and reliability
- Manage IT budget, forecasting, and cost optimization
- Lead IT projects and system improvements
- Ensure compliance with regulatory and organizational requirements
- Maintain documentation of systems, processes, and configurations
- Provide escalation support for complex technical issues
- Communicate IT performance and initiatives to executive leadership
- Maintain a positive, service-oriented relationship with all staff
- Support organizational mission and operational needs Core Systems focus:
- Microsoft 365 (Outlook, Teams, SharePoint, Entra ID)
- Identity and access management
- Endpoint/device management
- Security tools and monitoring systems
- Vendor-managed infrastructure (network, internet, etc.
Qualifications:
- 5+ years of experience in IT operations or systems administration
- 2+ years in a leadership or senior-level role
- Strong experience with Microsoft 365 administration and security
- Experience managing vendors and IT projects
- Strong understanding of cybersecurity best practices
- Excellent problem-solving and decision-making skills
- Strong communication skills with both technical and non-technical staff
Preferred:
- Experience in healthcare or regulated environments
- Familiarity with endpoint management and security tools
- Experience building or scaling IT operations
Education:
- Bachelor's degree in IT-related field or equivalent experience Requirements Active Directory, Backup Technologies, Configuration Management, Microsoft 365 Enterprise, Cyber security standards, Computer networking Technology Doesn't Change the World, People Do.