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IT Warehouse Systems Manager
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Insight Global
Blaine, MN (In Person)
Full-Time
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Job Description
Job Description The Warehouse Systems Manager oversees the technology that powers daily distribution and fulfillment operations. This role manages warehouse applications—including WMS, WCS, automation interfaces, labeling/printing solutions, and supporting tools—while leading a small team responsible for system uptime, enhancements, and user support. The manager works closely with Operations, IT, Systems Support, and vendors to ensure efficient, accurate, and scalable warehouse systems performance across multiple sites.
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Duties:
Lead, mentor, and develop a team of application administrators, developers, and support specialists. Set and align team priorities, goals, and objectives with those of Arrowhead, IT, and Functional Business Partners Own day‑to‑day performance, configuration, and support of multiple warehouse systems (WMS, WCS, custom apps, printing solutions, RF devices). Manage system incidents, root‑cause analysis, and change requests to ensure stable operations. Drive excellent customer service by overseeing support ticket intake, communication, and resolution Partner with Operations to identify process improvements and drive system enhancement prioritization. Lead system upgrades, new feature rollouts, and implementations for new facilities or processes across multiple sites and systems. Coordinate UAT, training, documentation, and cross‑functional communication for all changes. Collaborate with IT to support integrations, APIs, data accuracy, and hardware reliability. Maintain reporting and dashboards to support operational KPIs and inventory accuracy. Manage vendor relationships, support contracts, and project timelines. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review