Manager, NOC 1st Shift

Manager, NOC 1st Shift Bluebird Fiber - 1.0 Kansas City, MO Job Details Full-time 1 day ago Qualifications Network switching Telecommunication Network routing Training Escalation handling Full Job Description

ABOUT THE COMPANY

Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit bluebirdfiber.com. Join an amazing team of telecommunication professionals! Bluebird is a dynamic growing company in need of a NOC Manager to be a part of a collaborative team. This is a full-time, benefit eligible position. All of us at Bluebird work hard to meet objectives for the organization and live the mission and values of this growing company to meet a common goal. Check out this video that highlights our amazing company culture.

POSITION PURPOSE

The NOC Manager manages the day-to-day Network Operations Center (NOC) personal and activities by providing technical knowledge and leadership to the NOC Engineers. The NOC Manager is responsible for hiring and scheduling in a 24 x 7 environment across a multistate footprint. This position is accountable for overseeing trouble tickets and alarming for all of Bluebird's MPLS, DWDM and fiber optic networks along with physical POP sites and Colocations. You will work closely with Field Operations, Engineering and Outside Plant teams.

REQUIRED QUALIFICATIONS

Minimum of 3 years of experience in NOC, network engineering, or similar role Must be available outside business hours for support and as an escalation contact Operations and Engineering background with the ability to support, train, and provide technical direction to others Familiar with Telecom standards and practices Familiarity with routing protocols, including RIP, OSPF, and I/EBGP; OSI layers 1, 2, 3, and 4 switching concepts; IP and router quality-of-service Strong oral and written communications skills Multi-task and maintain composure in a demanding work environment Must be flexible and willing to work occasional nights, weekends and holidays (We are a 24x7x365 environment) based on business needs

PREFERRED QUALIFICATIONS

College or Technical degree or equivalent Administration and maintenance of IP networks (Cisco, Nokia, Accedian, and Juniper Certifications) Highly preferred prior supervisory or managerial experience Wireless Back Haul Telecommunications Network experience in

DWDM, MPLS & SONET

networks

PRINCIPAL ACCOUNTABILITIES

Monitor and maintain all devices, fiber and physical assets in the Bluebird Fiber Network. Train, mentor, and lead the NOC team to support and maintain Bluebird's network and Data Centers. Administer and support Bluebird Fiber's EMS/NMS systems. Receive, monitor, analyze, and resolve network problems in a timely manner. Manage staff of Network Operations Center (NOC), to include performance evaluations. Provide 2nd shift supervisory support and coverage for the NOC staff. Monitor and audit trouble tickets to ensure standards are being met. Bluebird Fiber is an equal opportunity employer.