IT Manager

Key Responsibilities Team Management Manage, mentor, and support an established IT team of 15-20 employees Oversee a Service Desk supporting 300+ retail and service locations Set daily and weekly goals and ensure consistent execution Keep the team focused, organized, and accountable on day-to-day work Conduct regular one-on-ones, coaching, and performance feedback Foster a collaborative, professional, and results-driven team environment Serve as a visible and dependable manager for the IT organization IT Operations & Infrastructure Oversight Oversee day-to-day IT operations, including: Service desk and end-user support Network and connectivity Servers, infrastructure, and core systems Business-critical software and applications Ensure incidents and escalations are handled efficiently and appropriately Support incident response, root-cause analysis, and continuous improvement Communication & Alignment Help translate business needs into clear IT goals Communicate status, risks, and progress to executive leadership Play a role in aligning IT operations with the company's growth and expansion plans Required Qualifications 7+ years of IT management experience, leading teams of similar size Experience managing Service Desk and IT Operations teams Strong people-management, organizational, and communication skills Ability to manage competing priorities in a fast-paced environment Comfortable holding teams accountable while remaining supportive Must work on-site at the Columbia, MS corporate office (this is not a remote role) Technical Knowledge (Working Understanding Required) This role does not require deep hands-on engineering, but candidates must have a working understanding of: Basic networking concepts (LAN/WAN, firewalls, VPNs) Server and infrastructure fundamentals Core IT systems and operational processes IT terminology and the ability to communicate effectively with technical teams Preferred Qualifications Experience supporting multi-location retail, logistics, or field-service organizations Background in infrastructure, networking, or systems administration Experience managing IT operations in a growing organization Why Join Southern Tire Mart Manage IT operations for the largest commercial tire dealer in the country Support a large, nationwide operation with real-world impact Work with an experienced IT team and modern enterprise systems Play a role in enabling continued growth and operational excellence