Associate Process Manager-IT

We are seeking an experienced IT Help Desk Support professional to join our team in Fayetteville, NC. This is a hands-on, onsite role responsible for supporting daily IT operations within a fast-paced call center environment. The ideal candidate will have strong troubleshooting skills, experience managing tickets, and the ability to support end users with hardware, software, and workstation needs. Key Responsibilities Manage and resolve IT help desk tickets in a timely manner Provide onsite support for desktops, laptops, and peripheral devices Set up, configure, and maintain computer workstations and equipment Troubleshoot hardware, software, and basic network issues Install, update, and maintain operating systems and applications Document technical issues, resolutions, and processes Escalate complex issues to senior IT team members when necessary Support day-to-day IT operations within a high-volume call center Requirements 3-4 years of IT Help Desk or Desktop Support experience required Strong knowledge of computer hardware, software, and system troubleshooting Experience with workstation setup, maintenance, and repairs Ability to manage multiple tickets and prioritize tasks effectively Strong problem-solving and analytical skills Excellent communication and customer service skills Qualifications Bachelor's degree in Computer Science, Information Technology, or related field preferred CompTIA A+, Security+, or ITIL certification is a plus Experience supporting IT in a call center or high-volume environment preferred Work Environment This position is fully onsite at our Fayetteville, NC call center .