Information Technology Manager (HCA/ITD #7268)

Information Technology Manager (HCA/ITD #7268) State of New Mexico - 3.4 Albuquerque, NM Job Details Full-time $39.11 - $62.58 an hour 10 hours ago Benefits Health insurance Qualifications Driver's License Full Job Description Posting Details Interviews are anticipated to be conducted within two weeks of closing date. This posting may be used to fill multiple vacancies. Our Vision Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system. Our Mission We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services. Our Goals Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce. Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives. Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information. Build the best team in state government by supporting employees' continuous growth and wellness. Why does the job exist?

The Information Technology Manager will:

Lead the modernization of how NMHCA designs, builds, and enhances services for New Mexicans; Establish consistent, forward thinking practices for gathering requirements, applying human centered design, and evaluating emerging technologies such as AI and machine learning; Ensure every project is grounded in clear requirements, meaningful customer insights, and actionable data; Guide a team of business analysts and champion an enterprise-wide approach to innovation; Strengthen NMHCA's capacity to deliver simple, accessible, and effective services across all programs. How does it get done? The Information Technology Manager is responsible for: Supervising, developing and mentoring a team of five Business Analysts; Developing, standardizing, and managing processes for requirements gathering, documentation, and approvals; Maintaining templates, workflows, and tools that enhance consistency and quality across all projects; Implementing enterprise Human-Centered Design practices, including journey mapping, user interviews, co design workshops, and usability testing; Ensuring all projects integrate user insights and data throughout their life cycle.

Emerging Technology, AI, and Innovation:

Evaluating new technologies including AI, machine learning, process automation, and other emerging tools for feasibility and responsible use; Leading pilots, tool assessments, and proof of concept initiatives to inform agency decision making; Defining and tracking metrics related to project success, customer experience, adoption, and usability; Facilitating alignment among IT, program areas, field operations, vendors, and leadership; Representing the Health Care Authority (HCA) in internal and external meetings, work groups, and stakeholder engagements, including national work groups. Who are the customers? Health Care Authority (HCA) and other State Agencies Ideal Candidate Health Care Authority (HCA) and other State Agencies Minimum Qualification Bachelor's Degree in Computer Science, Management Information Systems (MIS), Information Technology, Engineering, or similar technical degree and four (4) years of experience in at least two (2) of the following areas: Applications Development, IT Architecture, Data Management, Network Administration, Project Management, IT Security/Compliance, or Systems Administration. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling eight (8) years may substitute for the required education and experience. Employment Requirements Must possess and maintain a valid Driver's License. Must possess or obtain a Defensive Driving Certificate. Employment is subject to a pre-employment criminal background investigation and is conditional pending results. Working Conditions Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending and reaching may be required. Some travel may be required. Occasionally work extra hours, on weekends and holidays. Supplemental Information Do you know what Total Compensation is? Click here

Agency Contact Information:

Theresa Romero, (505) 394-2977. Email For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement. Bargaining Unit Position This position is not covered by a collective bargaining agreement.