Executive IT Manager (HCA/ITD #23645)

Executive IT Manager (HCA/ITD #23645) 3.4 3.4 out of 5 stars 715 Alta Vista St, Santa Fe, NM 87505 $59.48 - $95.17 an hour - Full-time State of New Mexico 398 reviews $59.48 - $95.17 an hour - Full-time Posting Details Interviews are anticipated to be conducted within two weeks of closing date. This posting may be used to fill multiple vacancies. Our Vision Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system. Our Mission We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services. Our Goals Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce. Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives. Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information. Build the best team in state government by supporting employees' continuous growth and wellness. Why does the job exist?

The Executive IT Manager will:

Establish, implement, and enforce best practice standards, procedures, and service levels to ensure that operational and service-level agreements (including asset, incident, problem, change, configuration, service level improvement, reporting, and monitoring incident responsiveness) are consistently met; Provide vision and strategic leadership for IT service systems and delivery, including the IT service desk, desktop support, middleware technologies, system administration, and network operations; Lead the IT Service Management (ITSM) function, including planning and provisioning of information technology across the Department, and provide leadership in identifying and evaluating future trends such as technical, market, industrial, socioeconomic and legislative; Collaborate with other IT functional leaders to guide the planning and implementation of new technologies, including deployment of physical equipment, capacity planning, cloud strategy and the operationalization of new processes; Ensure effective monitoring of service delivery and directly influence resource allocation to maintain service delivery plans, ensuring continuous alignment with business requirements and improved predictability; Manage staff and contractors, providing ongoing coaching, feedback, and performance support. How does it get done? The Executive IT Manager is responsible for: Overseeing the day-to-day delivery of Information Technology System Services for the New Mexico Health Care Authority; Supervising and managing the System Services Team to ensure effective operations and high-quality service delivery; Developing and managing budgets for departmental technology tools, services, and equipment; Participating in IT strategic planning to align technology initiatives with organizational priorities; Developing and implementing IT Service Management (ITSM) policies and procedures; Standardizing configuration and deployment processes for all IT equipment; Overseeing IT Service Management delivery and IT infrastructure management to ensure reliable, secure, and efficient operations. Who are the customers? This position provides support to all Health Care Authority (HCA) divisions and business units. Ideal Candidate This position provides support to all Health Care Authority (HCA) divisions and business units. Minimum Qualification Bachelor's Degree in Computer Science, Management Information Systems (MIS), Information Technology, Engineering, or similar technical degree and eight (8) years of experience in at least two (2) of the following areas: Applications Development, IT Architecture, Data Management, Network Administration, Project Management, IT Security/Compliance, or Systems Administration. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling twelve (12) years may substitute for the required education and experience. At least four (4) years leading an IT team. Employment Requirements Must possess and maintain a valid Driver's License. Must possess or obtain Defensive Driving Certificate. Working Conditions Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT), extensive personal computer and phone usage. May be required to work additional hours and/or evening and weekend hours. Supplemental Information Do you know what Total Compensation is? Click here

Agency Contact Information:

Theresa Romero, (505) 394-2977. Email For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement. Bargaining Unit Position This position is not covered by a collective bargaining agreement.