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ServiceNow Engagement Lead

Job

SmallArc, Inc

Columbus, OH (In Person)

Full-Time

Posted 2 weeks ago (Updated 2 weeks ago) • Actively hiring

Expires 6/23/2026

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Job Description

Job Title:
ServiceNow Engagement Lead
Location:
Columbus, OH (Local Only) (Onsite 5 days/week)
Employment Type:
Full-Time / Contract-to-Hire Client FPL( Kyndryl) Mode on Interview - In-Person, Need Local, Need convertible candidate
With References:
Note:
Must be Linkedin Before 2020 and match with the resume Local to
Columbus OH Role Overview:
We are seeking a senior-level ServiceNow Engagement Lead to oversee the delivery of complex enterprise solutions for a large-scale public sector project. This individual will serve as the primary bridge between technical delivery teams and senior stakeholders, ensuring that platform implementations align with organizational goals within a highly regulated FedRAMP environment. The ideal candidate will have deep ServiceNow expertise and a proven track record of leading multi-workstream digital transformations (ITSM, ITOM, HRSD, etc.) from inception through value realization.
Key Responsibilities:
    Strategic Delivery:
    Lead the end-to-end delivery of ServiceNow engagements, managing scope, schedule, budget, and governance for parallel workstreams.
      Stakeholder Management:
      Act as the primary point of contact for project leadership, facilitating workshops, steering committee meetings, and regular status reporting.
        Compliance & Governance:
        Ensure all platform configurations and architectural decisions adhere to FedRAMP security standards and public sector regulatory requirements.
          Methodology Leadership:
          Apply NowCreate or similar Agile/Scrum methodologies to drive successful outcomes, managing sprint planning, backlogs, and RIDAC (Risks, Issues, Decisions, Action Items, and Changes) logs.
            Cross-Functional Orchestration:
            Coordinate between Business Analysts, Developers, and Architects to translate complex business requirements into scalable technical solutions.
              Quality Assurance:
              Oversee User Acceptance Testing (UAT) and Organizational Change Management (OCM) activities to ensure high adoption rates and client satisfaction.
              Required Qualifications:
                Experience:
                8+ years of progressive experience in professional services or IT consulting, with at least 5 years specifically dedicated to leading ServiceNow implementations.
                  Technical Depth:
                  Extensive knowledge of the ServiceNow platform across multiple product lines (e.g., ITSM, ITOM, CSM, or SPM).
                    Education:
                    Bachelor s degree in Computer Science, Information Technology, Business, or a related field.
                    Preferred Qualifications:
                      Public Sector Knowledge:
                      Demonstrated experience working with state or local government entities, specifically within a FedRAMP or similarly secured cloud environment. Certifications (Highly Preferred):
                      • ServiceNow Certified System Administrator (CSA)
                      • ServiceNow Certified Implementation Specialist (CIS) in one or more modules
                      • Project Management Professional (PMP) or PRINCE2
                      • Certified Scrum Master (CSM)
                      • ITIL v4 Foundations or higher