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IT Operations Manager
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Aramark
Beaverton, OR (In Person)
Full-Time
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Job Description
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Serving as the primary point of contact for food service technology, this role focuses on system performance, issue resolution, and continuous improvement. The IT Operations Manager works directly with onsite teams to troubleshoot challenges, support system updates, and ensure end users have the tools and training they need to operate effectively.
In addition to day-to-day support, this role helps coordinate technology implementations, manage vendor relationships, and maintain alignment between operational needs and enterprise systems. The focus is on practical execution, driving adoption, and keeping technology solutions functioning seamlessly to support both the client and the business. The ideal candidate has experience working with food industry-related technology platforms, along with a strong understanding of POS systems, mobile ordering solutions, and other hospitality-focused tools. They're comfortable operating in a fast-paced environment, solving problems in real time, and acting as a dependable partner to teams who rely on technology to deliver a strong guest experience. LifeWorks Restaurant Group is a hospitality-driven restaurant company built for the modern workplace. We design and operate chef-led cafés, catering programs, and food experiences that go far beyond transactions, creating moments of connection, culture, and care in everything we do. Rooted in culinary excellence and powered by creativity, LifeWorks brings together food, design, and service to build brands within brands, tailoring each experience to the people and communities we serve. Our work lives at the intersection of hospitality and strategy, elevating everyday dining, strengthening workplace culture, and turning food into a meaningful part of how organizations engage their teams. At LifeWorks, people make the difference. That belief shapes how we lead, how we partner, and how we bring hospitality to life across every café, every campus, and every client relationship. Job Responsibilities Partner with Aramark enterprise technology teams, client stakeholders, and operations leaders to align digital initiatives with business objectives. Evaluate, prioritize, and recommend technology enhancements and innovation opportunities based on operational needs, enterprise capabilities, and data-driven insights. Lead cross-functional collaboration across Operations, Culinary, Marketing, Nutrition, Finance, and other internal stakeholders to support technology initiatives. Own the lifecycle of key digital platforms and technology projects, including planning, implementation, change management, stabilization, and ongoing optimization. Coordinate with vendors and internal support teams to resolve issues, manage escalations, and ensure successful delivery of technology services. Develop and maintain technology governance processes, documentation, standards, and operational playbooks. Identify opportunities to improve efficiency through process optimization, automation, and enhanced reporting capabilities. Support technology budget planning, forecasting, and business case development for new initiatives and enhancements. Maintain oversight of IT asset management processes, vendor relationships, and contract compliance. Ensure compliance with corporate IT standards, data security requirements, and client-specific policies.
Title:
IT Operations Manager Requisition #: 660318Location:
Beaverton, OR, US, 97005Career Area:
Administration Description:
Job Description The IT Operations Manager plays a hands-on role in supporting and managing the technology platforms that power daily food service operations. This individual partners closely with operations teams, senior leadership, client stakeholders, and vendors to ensure core systems, including POS, mobile ordering, and other digital platforms, run smoothly, reliably, and efficiently.Serving as the primary point of contact for food service technology, this role focuses on system performance, issue resolution, and continuous improvement. The IT Operations Manager works directly with onsite teams to troubleshoot challenges, support system updates, and ensure end users have the tools and training they need to operate effectively.
In addition to day-to-day support, this role helps coordinate technology implementations, manage vendor relationships, and maintain alignment between operational needs and enterprise systems. The focus is on practical execution, driving adoption, and keeping technology solutions functioning seamlessly to support both the client and the business. The ideal candidate has experience working with food industry-related technology platforms, along with a strong understanding of POS systems, mobile ordering solutions, and other hospitality-focused tools. They're comfortable operating in a fast-paced environment, solving problems in real time, and acting as a dependable partner to teams who rely on technology to deliver a strong guest experience. LifeWorks Restaurant Group is a hospitality-driven restaurant company built for the modern workplace. We design and operate chef-led cafés, catering programs, and food experiences that go far beyond transactions, creating moments of connection, culture, and care in everything we do. Rooted in culinary excellence and powered by creativity, LifeWorks brings together food, design, and service to build brands within brands, tailoring each experience to the people and communities we serve. Our work lives at the intersection of hospitality and strategy, elevating everyday dining, strengthening workplace culture, and turning food into a meaningful part of how organizations engage their teams. At LifeWorks, people make the difference. That belief shapes how we lead, how we partner, and how we bring hospitality to life across every café, every campus, and every client relationship. Job Responsibilities Partner with Aramark enterprise technology teams, client stakeholders, and operations leaders to align digital initiatives with business objectives. Evaluate, prioritize, and recommend technology enhancements and innovation opportunities based on operational needs, enterprise capabilities, and data-driven insights. Lead cross-functional collaboration across Operations, Culinary, Marketing, Nutrition, Finance, and other internal stakeholders to support technology initiatives. Own the lifecycle of key digital platforms and technology projects, including planning, implementation, change management, stabilization, and ongoing optimization. Coordinate with vendors and internal support teams to resolve issues, manage escalations, and ensure successful delivery of technology services. Develop and maintain technology governance processes, documentation, standards, and operational playbooks. Identify opportunities to improve efficiency through process optimization, automation, and enhanced reporting capabilities. Support technology budget planning, forecasting, and business case development for new initiatives and enhancements. Maintain oversight of IT asset management processes, vendor relationships, and contract compliance. Ensure compliance with corporate IT standards, data security requirements, and client-specific policies.