Commercial Service Delivery Manager LNP

Principal Accountabilities:

LNP/LSR administration and activation NPA/NXX - number administration Commercial services and residential porting and number assignments Managing CLEC relationships & process flows for LNP & number administration CNAM updates 911 updates Listings & phone book updates Visual VM updates LNP/NA process flows for CRM,ERP & any other systems involved with number administration.

Required Skills & Experience:

High School Diploma or equivalent; Bachelor's degree in Business or Telecommunications preferred Working knowledge of IP/VoIP/telephony related services Working knowledge of the

LSR & LNP

Process Knowledge of NANPA & Number administration Experience with working directly with LEC's and CLEC's on porting issues. Excellent interpersonal communication skills (verbal and written); Must be committed, calm and professional at all times Experience within a fast paced, detail centric environment, dealing with multiple assignments concurrently. Must be able to work in a team environment Must possess the ability to work well independently and without close supervision Excellent phone skills; conflict management/dispute resolution skills Understanding of ordering, provisioning and billing processes. Must have a valid PA driver's license and a good driving record Maintain a professional attitude and appearance at all times Perform other related duties and tasks as assigned or as become evident.

Physical Requirements:

Must be able to work in a normal office environment including computer keyboard, mouse, fax, telephone, printer, and copier Must have good visual acuity Zito Media retains the right to change this job description any time. Zito offers a robust benefits package including medical, dental, vision, 401 (k) plan, and discounted services for employees who reside within the Zito coverage areas. Zito Media is an equal opportunity employer which prohibits discrimination on the basis of race, color, religion, national origin, age or sex. The company encourages job applications from minority and female candidates. Experience with Tier 2/3 level troubleshooting and escalation High school diploma or its equivalent. Valid state driver's license, with an excellent driving record. Prior management or supervisory experience is required. Basic courtesy, diplomatic abilities and a pleasant demeanor. Ability to communicate effectively with all levels of Zito Media personnel and with outside vendors and contractors. Maintain confidentiality in regards to company, employee and customer situations. Work under minimal supervision, within broad guidelines of procedures and goals. Apply technical expertise to a variety of situations, evaluate problems, and implement the best solutions. Zito Media retains the right to change this job description any time. Zito offers a robust benefits package including medical, dental, vision, 401 (k) plan, and discounted services for employees who reside within the Zito coverage areas. Zito Media is an equal opportunity employer which prohibits discrimination on the basis of race, color, religion, national origin, age or sex. The company encourages job applications from minority and female candidates.