IT - Warehouse Systems Manager

Summary:

The Warehouse Systems Manager oversees the technology that powers daily distribution and fulfillment operations. This role manages warehouse applications—including WMS, WCS, automation interfaces, labeling/printing solutions, and supporting tools—while leading a small team responsible for system uptime, enhancements, and user support. The manager works closely with Operations, IT, Systems Support, and vendors to ensure efficient, accurate, and scalable warehouse systems performance across multiple sites.

Duties:

Lead, mentor, and develop a team of application administrators, developers, and support specialists. Set and align team priorities, goals, and objectives with those of Arrowhead, IT, and Functional Business Partners Own day to day performance, configuration, and support of multiple warehouse systems (WMS, WCS, custom apps, printing solutions, RF devices). Manage system incidents, root cause analysis, and change requests to ensure stable operations. Drive excellent customer service by overseeing support ticket intake, communication, and resolution Partner with Operations to identify process improvements and drive system enhancement prioritization. Lead system upgrades, new feature rollouts, and implementations for new facilities or processes across multiple sites and systems. Coordinate UAT, training, documentation, and cross functional communication for all changes. Collaborate with IT to support integrations, APIs, data accuracy, and hardware reliability. Maintain reporting and dashboards to support operational KPIs and inventory accuracy. Manage vendor relationships, support contracts, and project timelines.

Education and Qualifications:

5 years of experience with warehouse systems (WMS/WCS) in distribution or fulfillment environments. Bachelor's degree in IT, Logistics, Supply Chain Management, or related field (education can be substituted with experience on year to year basis) Experience with systems such as Oracle Cloud WMS, Lightning Pick, Infios Edge, or similar platforms preferred. Experience with SQL, APIs, or label printing technology is a plus. Strong understanding of warehouse operations (receiving, picking, packing, shipping, inventory control). Experience leading a team or supporting technical staff. Experience with SaaS and on-premise applications Proficiency with system troubleshooting, configuration, and process mapping. Strong analytical, problem solving, and communication skills. Strong communication skills and ability to collaborate across technical and operational teams. Experience working in a fast-paced, high growth environment.

Physical Demands:

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel. The employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.

Working Conditions:

Heated and air-conditioned office.

Remote/Hybrid work environment.