Manager of IT & Managed Services

ATC Communications is a family-owned telecommunications company serving rural Idaho. In addition to our core telecom operations, ATC operates a growing managed services business providing IT, cybersecurity, and network solutions to business customers. We are seeking an experienced IT and Managed Services Manager to lead, expand, and professionalize our managed services operations while overseeing the company's internal IT environment. This role combines technical leadership, operational discipline, and business development responsibility. ATC has been recognized as one of Idaho's Best Places to Work and offers a stable, values-driven environment with competitive compensation and comprehensive benefits. Position Overview This position is responsible for: Leadership of ATC's managed services (MSP) offerings, with a focus on scalability, service quality, and growth Oversight of internal IT infrastructure, cybersecurity, and policies The IT & Managed Services Manager will work closely with the Operations and leadership team to align technology strategy with business objectives. Key Responsibilities Managed Services Leadership Lead and manage ATC's managed services business, including service design, delivery, and ongoing improvement Develop and refine service offerings, pricing models, SLAs, and operational processes Identify and execute opportunities for managed services growth Establish standardized tools, documentation, and workflows to support scale Serve as senior technical escalation for complex customer issues Internal IT Management Oversee internal IT systems, infrastructure, and security Develop and enforce IT policies and procedures Ensure reliability, resilience, and compliance with best practices Cybersecurity Define and manage cybersecurity strategies for internal operations and managed customers Implement security controls, monitoring, and incident response processes Team Leadership Lead, mentor, and develop a small team of IT and managed services professionals Set performance expectations and support a high-accountability culture Collaboration Work directly with the General Manager, Operations, and cross-functional teams to support company goals Coordinate with sales and operations to support customer growth and retention Location On-site position; not remote Preferred location: Albion, ID Candidates based in or willing to commute to Malad, ID or Arco, ID will be considered Qualifications Bachelor's degree in Information Technology, Computer Science, or equivalent experience 5+ years of experience in a managed services (MSP) environment, preferably in a leadership role Demonstrated experience developing and scaling managed services offerings Strong technical background in: Network infrastructure and security Cybersecurity tools and best practices Cloud and endpoint management Experience leading teams and managing IT projects Strong analytical, organizational, and problem-solving skills Clear, professional communication skills with both technical and non-technical audiences Preferred Certifications CompTIA Network+, Security+, Server+, or similar industry certifications Bonus Qualifications Experience in the telecommunications industry Working knowledge of ESRI and/or Microsoft Dynamics Benefits ATC Communications offers a comprehensive benefits package, including: Competitive pay 401(k) Health, dental, vision, and life insurance Vacation and sick leave A stable, collaborative work environment with long-term growth opportunities

Pay:

$80,000.00 - $100,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Referral program Relocation assistance Tuition reimbursement Vision insurance

Work Location:

In person