IT Systems & Hardware Manager

IT Systems & Hardware Manager K&M Associates L.P. Providence, RI Job Details Full-time 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Vision insurance 401(k) matching Flexible schedule Life insurance Referral program Qualifications Endpoint Security Network hardware support Data storage EDI Computer Science Operations management IT management Windows System maintenance

SQL VLAN

VoIP Patch management Bachelor's degree Team management Computer hardware SQL Server Management Studio Virtualization Vendor relationship management WAN Server virtualization Telecommunication SAN IT Systems & applications support SAP ERP Network infrastructure management Cross-functional collaboration Project leadership Cloud services Full Job Description

K&M ACCESSORIES

Information Technology Department Job Description - IT Systems and Hardware Manager Reports To Vice President of Finance Direct / Functional Oversight Sr. Programmer/Analyst, EDI Coordinator, Help Desk, IT vendors, and other IT resources. Global IT infrastructure, systems, data networks, telecommunications, security, and business-critical applications. Location

IN PERSON

- Providence, RI. Position Summary The IT Systems and Hardware Manager is responsible for managing and modernizing K&M Accessories' global IT infrastructure, systems, hardware, data networks, telecommunications, security, and operational support environment. This role ensures critical systems and applications remain stable, secure, backed up, and available in a 24x7 business environment. The position also oversees ERP/SAP Business One support activities, including coordination with implementation partners, data and process transition, hardware readiness, training coordination, and related SAP in-house infrastructure initiatives. Scope of Role

• Global data and telecommunications networks, including firewalls, VPN/remote access, SD-WAN, VLAN, VoIP, PBX/mobile services, and connectivity across company locations.
• Server, storage, backup, virtualization, x86 and IBM iSeries environments, endpoint hardware, peripherals, cloud and mobile solutions, and hardware lifecycle planning.
• Windows Domain, Active Directory, O365 administration, mail routing, network design, SQL Server support coordination, and core business application infrastructure.
• ERP/SAP Business One infrastructure and support and backup/reliability requirements.
• IT department processes, help desk standards, EDI support coordination, vendor/service-provider accountability, documentation, security hardening, and operational improvement. Primary ResponsibilitiesIT Leadership, Standards, and Department Management
• Lead the IT function and ensure critical servers, applications, and networks are available and reliable.
• Maintain and improve IT procedures, standards, documentation, and operating discipline.
• Manage help desk processes, procedures, escalation paths, and daily prioritization.
• Maintain awareness of emerging hardware, software, security, and services that may benefit the company. Infrastructure, Network, and Telecommunications Operations
• Manage all aspects of K&M Accessories' worldwide data and telecommunications networks, including planning, implementation, monitoring, reporting, troubleshooting, and continuous improvement.
• Provide capacity planning and operational oversight for servers, firewalls, remote access, switches, routers, SAN/storage, virtualization infrastructure, backup systems, and related core infrastructure.
• Plan and execute network changes, equipment replacement, server modernization, hardware lifecycle improvements, and connectivity initiatives across locations.
• Oversee telecommunications resources, including PBX and mobile services. Security, Patching, Backup, and Business Continuity
• Manage operating systems, hardware, and applications to maintain security, data integrity, and performance.
• Research, test, coordinate, and apply patches and updates for all related infrastructure components.
• Manage protection of company IT assets via anti-virus/endpoint protection tools.
• Oversee backup of critical data, protection of media, validation, and implementation of backup platforms.
• Assist with cybersecurity hardening, including firewall/VPN oversight, vulnerability awareness, and access.
• Support after-hours or high-priority operational issues when required to maintain business continuity / uptime. Systems Administration and Core Applications
• Design, implement, administer, and maintain the Windows Domain and Active Directory environment.
• Administer O365, mail routing, network design, permissions/access controls, and related systems-management.
• Coordinate support for SQL Server, Enterprise Manager, and core infrastructure-dependent applications .
• Maintain vendor relationships, negotiate and manage service contracts, and build infrastructure plans.

ERP, SAP

Business One, and Modernization Initiatives

• Lead or coordinate infrastructure-related SAP initiatives, including bringing the SAP instance in house, ensuring backup structure is fully implemented and functioning, and supporting SAP reliability requirements.
• Evaluate and drive future-state infrastructure improvements, including server migrations, virtualization strategy, infrastructure modernization, and operational improvement projects. Vendor, Project, EDI, and Cross-Functional Coordination
• Lead infrastructure projects, service-provider work, hardware/software contracts from planning to completion.
• Coordinate with internal stakeholders, vendors, and service providers to resolve issues and ensure accountability.
• Oversee EDI support needs, including workload coordination, issue follow-up, and communication flow. Required Qualifications and Skills
• Bachelor degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 8+ years of practical IT experience, including hands-on infrastructure, network, systems, hardware, and support responsibilities. Including 3-5 years of project management and people management experience.
• Experience with SAP Business One implementation, support, administration, or infrastructure coordination.
• Ability to manage IT team and support structure to ensure critical servers and applications are available 24x7.
• In-depth knowledge of data networking, telecommunications, remote access, firewall admin,, and IT security.
• Comprehensive understanding of PC and server hardware, software, peripherals, SAN/storage, virtual server infrastructure, x86 and IBM iSeries servers, SD-WAN, iSCSI, VLAN, VoIP, cloud solutions, and mobile solutions.
• Hands-on skills in Windows Domain and Active Directory administration, O365 administration, network design, mail routing, backup systems, patch management, and infrastructure troubleshooting.
• Strong working knowledge of network protocols, switching, firewalls, servers, backup systems, virtualization platforms, and general infrastructure operations.
• Ability to lead technical projects, coordinate multiple priorities, maintain momentum across long-term initiatives.
• Strong oral and written communication skills, sound judgment, organization, and vendor-management.
• Knowledge of SQL Server and Enterprise Manager.
• Experience supporting EDI, help-desk, cybersecurity hardening efforts, and infrastructure modernization.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Tuition reimbursement Vision insurance

Experience:

SAP:

3 years (Preferred)

SQL Server Management Studio:

3 years (Preferred) IT management: 3 years (Preferred)

SAN:

2 years (Preferred)

Work Location:

In person